Guest Relationship Executive

Guest Relationship Executive

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Facility Executive – Soft Services

Key Responsibilities

• Housekeeping Management
  • Oversee daily housekeeping operations to ensure cleanliness and hygiene standards.
  • Monitor cleaning schedules, inventory of consumables, and ensure timely replenishment of supplies.
• Guest Management
  • Manage front office and guest relations, ensuring a welcoming environment for all visitors and clients.
  • Coordinate with security and reception for smooth guest entry and exit.
• Event Management
  • Support planning and execution of client/office events, ensuring all operational aspects are managed (venue setup, housekeeping, logistics).
  • Liaise with vendors and internal teams for successful event delivery.
• Vendor & Contract Management
  • Supervise third-party contractors for housekeeping, pantry, and related services.
  • Monitor contract performance and handle service audits.
• Administrative & Process Compliance
  • Maintain records, stock reports, meeting minutes, and monthly soft services reports.
  • Monitor petty cash and vendor invoice processing as per company standards.
• Health, Safety & Crisis Management
  • Assist in emergency procedures, health & safety compliance, and business continuity planning for soft services.
• Continuous Improvement
  • Identify and implement opportunities for improving soft service delivery and client satisfaction.
  • Perform regular audits to ensure KPIs and SLAs are met.
• Team Management
  • Lead and motivate the soft services team, ensuring high performance and alignment with company values.

Key Skills & Requirements

• Minimum 3-5 years’ experience in soft services/facility management (especially housekeeping, guest management, events).
• Graduate, preferably in hotel management, facility management, or related field.
• Strong computer literacy (MS Office, emails, reporting tools).
• Knowledge of occupational health & safety in workplace soft services.
• Excellent team management, communication, and client service skills.

Location:

On-site –Bengaluru, KA

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.