IN_Senior Manager_Service delivery Manager_CEDA Central_Adviosry_Bangalore

Job Description & Summary 

A career within Ceda Central Services will provide you with the opportunity to help our clients leverage transformation to enhance their customer experiences. 

*Job Position Title: Senior Manager (Level) – Managed Delivery delivery manager  ( CEDA CENTRAL)_ Skill – Advisory(LOS) – Bangalore (Location)  

Responsibilities: 

• 12+ years of experience with 10+ years in leading enterprise-scale IT Managed Services across multiple towers, delivering sustained service stability and performance outcomes 

• Proven capability in designing and institutionalizing service delivery frameworks, governance models, and operating structures aligned to enterprise transformation objectives 

• Strong experience in driving Continuous Service Improvement (CSI) programs, resulting in measurable enhancements in service quality, efficiency, and user experience 

• Working knowledge of Site Reliability Engineering (SRE) principles, leveraging automation, observability, and reliability metrics (SLIs/SLOs) to improve service resilience and reduce incidents 

• Deep understanding of ITIL-based service management processes, with proven ability to optimize incident, problem, and change management for improved service outcomes 

• Ability to bridge delivery, architecture, and business priorities, ensuring service models are aligned with evolving enterprise technology landscapes 

• Strong experience in vendor governance, SLA/KPI management, and commercial alignment, driving accountability and value realization from service partners 

• Proven stakeholder management capabilities, with experience engaging CXO-level leadership, influencing decisions, and driving strategic service outcomes 

• Exposure to large-scale managed services transformations and consulting-led engagements, with ability to lead transition, stabilization, and optimization phases 

*Preferred skill sets  

• Extensive experience (8+ years) in Service Delivery Management (SDM) and SIAM constructs, orchestrating multi-vendor ecosystems to ensure seamless, integrated service delivery 

• Demonstrated track record in managing large, complex, and distributed service environments, driving high availability, scalability, and business continuity 

Years of experience required  

12+ years 

Location : Bangalore 

Employment Type : Full Time, Permanent 

*Education Qualification   

• Certification in ITIL (Foundation or higher) preferred. 

• Bachelor's degree in Computer Science, IT, or related field preferred.