Manager- Fulfilment & Experience
Meesho
Work from Office
Full Time
Min. 3 yearsJob Description
Manager- Fulfilment & Experience
As a Manager- F&E, you'll be responsible for identifying key problems, setting the priorities, coming up with solutions and driving implementation. In order to drive implementation, you'll get complete autonomy in terms of the team and processes that you would want to set up. You'll also be responsible for shaping up the right solutions in coordination with the product team, in case your solution requires tech interventions.
What you will do
Design programs to improve experience metrics, driving improvement in NPS or relevant operational metrics
Own a key part of user experience for one or more of marketplace participants - our entrepreneurs, their customers, or our suppliers
Participate in building strategy as an advocate for better user experience from the vantage point the programs you own
Influence product development choices using data and insights which originate from in-depth knowledge of your program
Drive program adherence with operations teams and continuously solve edge cases with suboptimal outcomes due to current processes
Engage the Meesho Leadership as active stakeholders in problem-solving for your programs
Manage internal and external stakeholders to ensure success of the programs you own.
The role requires strong generalist problem solving skills and offers mobility across different business verticals within the organization.
What you will need
Candidates from either Premium or Top B Schools with total work experience of 3-5 years of experience preferred
Experience in Fulfillment, 3PL Logistics and the entire supply chain process, and experience in similar tech startups preferred
Strong problem solving and analytical skills
Solid project management skills: ability to lead and collaborate with cross-functional partners, prioritize high impact activities, and work on complex projects
Data driven and inquisitive approach.
Experience Level
Mid LevelJob role
Job requirements
About company
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