Manager(Portuguese)

Manager(Portuguese)

Manager — Accounts Receivable Operations | Portuguese

About the Team

The Accounts Receivable Operations team supports customer-facing finance processes across Portuguese-language markets, with responsibility for accurate and timely execution of invoice, payment, reconciliation, and related A/R activities.

The team’s operational scope includes:

• Invoice generation and manual invoicing
• Invoice delivery and digital presentment
• Credit and rebill processing
• Refunds
• Card payments
• Chargebacks
• Unbilled reconciliation
• A/R help-desk support
• Revenue-related processing and adjustments

The Manager will lead a team of approximately 7–8 employees, with responsibility for service performance, customer experience, team capability, operational controls, stakeholder relationships, and continuous process improvement.

Job Summary

The Manager – Accounts Receivable Operations (Portuguese) leads end-to-end A/R service delivery for Portuguese-language markets.

The role is responsible for ensuring timely, accurate, compliant, and customer-focused execution while managing team workload, capacity, SLAs, quality, turnaround time, and operational queues.

The Manager serves as an escalation point for complex billing, payment, invoice-delivery, reconciliation, and revenue-related issues and partners with Collections, Tax, OAL, Customer Service, regional Finance teams, and other stakeholders to resolve cross-functional issues.

The position also has responsibility for people leadership, process improvement, system enhancements, operational controls, and change implementation.

Key Responsibilities

A/R Service Delivery

• Lead end-to-end Accounts Receivable service delivery for Portuguese-language markets.
• Ensure timely and accurate execution of invoice generation, manual invoicing, invoice delivery, and digital presentment.
• Oversee credit and rebill activities, refunds, card payments, chargebacks, unbilled reconciliation, and A/R help-desk support.
• Ensure applicable revenue-related activities are processed accurately and in accordance with established corporate policies and service requirements.
• Support reconciliation of receivable and unearned accounts and processing of revenue-impacting adjustments.

Operational Performance

• Establish clear priorities and allocate workloads across the team.
• Manage capacity and operational coverage.
• Monitor and manage:
  • SLAs
  • Quality
  • Turnaround time
  • Aging of operational queues
• Identify service-performance risks and coordinate corrective actions.
• Maintain reliable and customer-focused operational delivery.

Exception & Escalation Management

• Resolve complex billing, payment, delivery, and reconciliation exceptions.
• Act as an escalation point for internal stakeholders and regional Finance teams.
• Coordinate cross-functional resolution of issues affecting A/R operations and customer experience.
• Ensure escalations are appropriately investigated and driven toward resolution.

People Leadership

• Lead and develop a team of approximately 7–8 employees.
• Set clear performance expectations.
• Provide coaching and ongoing feedback.
• Support employee development and capability building.
• Manage performance and workload.
• Promote knowledge sharing across the team.
• Train or coordinate training for system, process, and policy changes where required.

Stakeholder Management

• Partner with Collections, Tax, OAL, Customer Service, regional Finance teams, and other relevant stakeholders.
• Develop and maintain productive relationships with key internal and local-country stakeholders.
• Act as a liaison across relevant revenue-cycle organizations to ensure business requirements are understood and addressed.
• Work across organizational boundaries to improve the end-to-end customer experience.

Process & System Improvement

• Identify opportunities to improve departmental processes and procedures.
• Propose and initiate business-process improvements.
• Identify opportunities for system enhancements.
• Partner with relevant organizations to support implementation of system and process changes.
• Support adoption of approved improvements across the team.
• Contribute to sustained operational efficiency and service-quality improvement.

Mandatory Requirements

Based strictly on the supplied role description, the following capabilities are essential:

• Portuguese-language capability appropriate for managing Portuguese-language A/R operations.
• Demonstrated ability to lead and manage an operational team, including workload allocation, coaching, feedback, performance management, and capability development.
• Strong Accounts Receivable operations knowledge.
• Ability to manage operational service performance across SLAs, quality, TAT, capacity, and queue aging.
• Ability to resolve complex A/R exceptions and escalations.
• Experience collaborating with cross-functional Finance and business stakeholders.
• Ability to support reconciliations and revenue-related operational activities.
• Experience identifying and driving process improvements.
• Ability to support system enhancements and business-process changes.
• Strong stakeholder-management and communication capability.