Network & Svcs Operation Specialist

Network & Svcs Operation Specialist

Skill required: Network Operations - Problem Management
Designation: Network & Svcs Operation Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • Our team provides L1 and L1.5 support for an international IP services and products client by managing customer issues through ServiceNow including ticket creation triage diagnosis resolution customer updates and coordination with L2 and L3 teams NOCs field technicians and third party suppliers followed by communicating the resolution and Reason for Outage RFO to the customer • Looking for a candidate who has expertise in Networking and has good knowledge on fundamentals of Network • Manage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation.
What are we looking for? • Primary skill - Problem Management • Strong TCP IP routing and switching fundamentals with hands on troubleshooting of MPLS DIA Voice and Wireless services using NMS platforms such as Netcool SolarWinds and Nagios for real time monitoring detection and analysis along with ServiceNow and Remedy ticketing and structured RCA methodology
Roles and Responsibilities: • Proficient in communication and able to clearly explain and articulate technical scenarios with expertise in telecom network domain LAN WAN VLAN VPN MPLS and SDWAN including L1 and L2 troubleshooting experience good transmission network knowledge incident management experience and willingness to learn ServiceNow ticketing knowledge is an added advantage along with experience in stakeholder management escalation management and people management