Network Engineer II

Minimum qualifications:

• Bachelor's degree in computer science, engineering, a related field, or equivalent practical experience.
• 1 year of experience with network routing protocols, design and troubleshooting, with network equipment providers, enhanced interior gateway routing protocol, IP routing, LAN switching, data center operations.
• Experience in network protocols, architectures, methodologies, and in scripting or programming languages (e.g., Python).

Preferred qualifications:

• Experience with fundamental networking technologies (TCP/IP) and a wide range of protocols, including BGP, OSPF, ISIS, DHCP, IPSec, GRE, Wi-Fi standards, DNS, and Radius.
• Experience working within a network operations environment.
• Experience with network design.

About the job

Google is proud to boast a network that provides service to millions of Internet users around the world. The Network Engineering team is responsible for operating that network reliably and at scale. As a member of the team, you have a direct impact on design and feature enhancements to keep our systems running smoothly. You also ensure that network operations are safe and efficient by monitoring network performance, coordinating planned maintenance, adjusting hardware components and responding to network connectivity issues. Google's complex network generates a constant stream of challenges which require you to continually be innovative with an evolving set of technologies. Keeping the network reliable ensures that our users stay connected with our suite of applications, products and services.

Google's network provides services to millions of Internet users around the world. Our metros are on the edge of our network where Google connects to its users. The Network Team is responsible for operating that network reliably and at scale. Our team owns the full life cycle of all space, power, and network assets in all of Google’s data centers and metro points of presence globally. From the foundation, we are involved from site acquisition to construction and are accountable for what space and power is delivered. We're involved in every facet of network delivery from architecture and design to installation, configuration, activation, and commissioning.

Responsibilities

• Monitor network dashboards and alerting systems (e.g., IRM) for anomalies and performance issues. Perform initial triage of alerts, classifying severity and potential impact based on playbooks.
• Troubleshoot and resolve network incidents of low to moderate complexity affecting wired and wireless networks, routing, switching, firewalls, etc. Open and manage tickets with vendors (e.g., Cisco, Juniper, Arista, Palo Alto) and Internet Service Providers (ISPs).
• Manage user-reported network issues submitted via the ticketing system. Resolve tickets within Service Level Objectives (SLOs), ensuring clear documentation of troubleshooting steps and resolutions.
• Implement routine and low-impact network changes following approved Change Requests (CRs) and MOPs. This could include tasks like port configurations, VLAN assignments, or software updates on single devices.
• Maintain and update network diagrams and operational documentation. Participate in network health checks and audits.