Program Manager

Program Manager

About the Role

We are looking for a Program Manager-QA to join Managed Services program at Birlasoft for one of the client. This is a senior delivery leadership role that demands equal strength across test automation, managed services delivery, and people management. The individual will work closely with the Program Director and own end-to-end quality delivery for a defined scope within the program.

Key Responsibilities

Delivery & Program Management

• Own and drive QA delivery for assigned application portfolios within the client program, ensuring quality, timeliness, and client satisfaction
• Manage release cycles, test execution windows, and sign-off processes across multiple parallel workstreams
• Track and report delivery metrics — defect density, automation coverage, execution progress, and SLA adherence — to program leadership and client stakeholders
• Proactively identify delivery risks and drive mitigation without escalation dependency
• Participate in client calls, QBRs, and governance forums with confidence and accountability

Test Automation

• Define and govern the automation strategy for assigned scope — framework selection, coverage targets, and execution integration into CI/CD pipelines
• Drive automation coverage expansion and reduction of manual regression dependency
• Oversee script maintenance, auto-healing practices, and execution optimization
• Evaluate and adopt new tools and approaches in line with program direction, including AI-assisted testing capabilities

People Management

• Lead a team of Test Leads, Senior Test Engineers, and Test Engineers (cross location)
• Conduct regular one-on-ones, performance reviews, and career conversations
• Identify skill gaps and drive targeted upskilling and cross-skilling within the team
• Foster a culture of accountability, quality ownership, and continuous improvement
• Support talent retention through active engagement and recognition

Stakeholder & Client Management

• Build and maintain strong working relationships with client and technical stakeholders
• Translate client expectations into clear delivery commitments and manage them proactively
• Communicate program status, risks, and achievements with clarity and credibility

Required Skills & Experience

• 16–20 years of experience in software testing and QA, with at least 4 years in a delivery leadership role
• Proven experience managing large QA teams (50+ resources) in a managed services or outsourced delivery model
• Solid understanding of test metrics, SLA management, and client governance
• Excellent communication and stakeholder management skills
• Experience working with global clients in Enterprise IT domains

Good to Have

• Exposure to AI-based test automation tools or platforms
• Experience with story-point based or outcome-based commercial models

What This Role Demands

This is not a coordinator role. The program operates at scale, under commercial pressure, and with a client that expects delivery excellence consistently. The right candidate leads from the front, owns outcomes without being asked, and builds team capability while keeping delivery on track — simultaneously.

 

Experience Level

Mid Level