Senior Business Analyst - Ops

Senior Business Analyst - Ops

While technology is the heart of our business, a global and diverse culture is the heart of our success. We love our people and we take pride in catering them to a culture built on transparency, diversity, integrity, learning and growth.


If working in an environment that encourages you to innovate and excel, not just in professional but personal life, interests you- you would enjoy your career with Quantiphi!

JOB LOCATION: Mumbai, Bangalore 

EXPERIENCE LEVEL: 2-5  years of experience

JOB ROLE -Senior Business Analyst

This is a ground level execution role supporting our professional services delivery operations offshore. You will work closely with the Senior Delivery Operations Analyst to manage the day to day activities that keep the fulfilment engine running - From profile preparation and interview co-ordination to data collection, tracker maintenance and reporting. This is a great opportunity for someone earlier in their career who thrives on pace, quality, variety and ownership 

Roles and Responsibilities:

Demand & Resource Fulfilment Support

• Support tracking and management of resource requests

• Prepare profiles in the required format and coordinate with resources on gaps

• Track profile submission status via partner portal and internal trackers

• Monitor and follow up on review comments from client portal and internal channels

• Support interview scheduling and logistics coordination

• Attend interviews, capture notes and share feedback on time

• Support demand validation by collecting missing information and coordinating with internal stakeholders. 

Hiring, Governance & Onboarding

• Coordinate background check attestation, security questionnaires and partner portal access

• Support internal onboarding calls and align start dates and hours

• Track compliance and onboarding completion for all new resources

Project Operations & Financial

• Support project creation, resource allocation and timesheet tracking on Workday

• Assist with billing validation and invoice coordination

• Track resource allocation changes and utilisation updates

Reporting, Dashboarding & Data Collection

• Collect and maintain daily and weekly hours burndown data from resources and client teams

• Support preparation of weekly project health slides and biweekly delivery reports

• Maintain delivery dashboards with up-to-date fulfilment and pipeline data

• Keep trackers and portal data accurate and current at all times

• Ensure operational trackers, dashboards and portal data remain accurate, complete and audit-ready. 

• Support ad-hoc reporting and data requests from the senior analyst and leadership

Must-Have Skills:

• 2-5 years of experience in operations, project coordination or professional services support

• Highly organised with strong attention to detail — keeps trackers clean and nothing falls through the gaps

• Good verbal and written communication skills — comfortable following up with multiple stakeholders professionally

• Ability to work flexible hours to support time zone overlap with US and European teams

• Proficient in Excel and Google Sheets

• Ability to manage multiple tasks simultaneously without losing track

• Proactive — flags issues early and does not wait to be chased

• Fast learner who picks up new tools and processes quickly

• Basic understanding of resource management, project coordination or delivery operations processes. 

Good to have skills:

• Experience working in a professional services or technology consulting environment

• Familiarity with Workday or similar project management tools

• Exposure to vendor or partner management portals

• Good understanding of dashboarding and data visualisation

• Experience supporting cross-geography teams

• Exposure to consulting or professional services delivery environments. 

Experience Level

Senior Level