Senior Collaboration Technical Architect

NTT DATA is seeking a highly experienced Senior Collaboration Technical Architect to lead the design, architecture, and technical strategy of enterprise collaboration, unified communications, contact center, and customer experience solutions.

This role is ideal for a seasoned technical expert with strong pre-sales, consulting, and solution architecture experience who can engage clients, understand business requirements, design scalable and secure solutions, and guide implementation teams to successful delivery. The successful candidate will serve as a trusted advisor to clients and internal stakeholders, transforming complex business challenges into practical, innovative, and future-ready technology solutions.

The role requires deep expertise across collaboration platforms, unified communications (UC), contact center (CC), customer experience (CX) technologies, systems integration, and enterprise architecture.

Key Responsibilities

Solution Architecture & Design

• Design and architect enterprise collaboration, unified communications, contact center, and customer experience solutions aligned to business objectives.
• Translate business requirements into detailed technical architectures, designs, and implementation roadmaps.
• Evaluate and recommend collaboration platforms, UC technologies, and CX solutions that best meet client and business requirements.
• Develop scalable, secure, high-performing, and future-proof architecture solutions.
• Create solution architecture documentation, including:
  • High-level and low-level designs
  • Architecture diagrams
  • Technical specifications
  • Integration designs
  • Implementation plans

Client Engagement & Pre-Sales

• Act as a trusted technical advisor throughout the sales lifecycle.
• Engage with customers to understand business and technical requirements.
• Lead solution workshops, discovery sessions, and technical presentations.
• Support business development teams in creating compelling technical proposals.
• Participate in:
  • RFP and RFI responses
  • Scope of Work (SoW) development
  • Product and solution pricing exercises
  • Proposal reviews and client presentations
• Produce executive summaries and technical recommendations for client stakeholders.

Enterprise Collaboration & Integration

• Active Directory / Entra ID
• CRM platforms
• ERP systems
• ITSM solutions
• Business applications
• Develop technical specifications for custom development and system integrations.
• Define API, web services, and data exchange requirements to support business workflows and automation.

Contact Center & Customer Experience Solutions

• Design and architect enterprise-grade contact center and CX solutions.
• Provide technical leadership across cloud and hybrid customer engagement platforms.
• Align customer experience solutions with operational, security, and business requirements.
• Support migration and transformation initiatives from legacy platforms to modern cloud-based services.

Governance, Compliance & Delivery Support

• Ensure architecture designs align with:
  • Security best practices
  • Data privacy regulations
  • Organizational governance standards
• Take ownership of proposed solutions and transition them effectively to delivery teams for implementation.
• Provide technical oversight during implementation and deployment phases.
• Lead and manage customer Proof of Concept (POC) initiatives.
• Review, validate, and sign off on final solution designs and proposals.

Required Experience & Skills

Technical Expertise

• Deep knowledge of enterprise collaboration technologies, including:
• Advanced understanding of:
  • Enterprise networking principles
  • Network protocols and topologies
  • Security architecture and controls
• Strong knowledge of:
  • System architecture frameworks
  • Software architecture principles
  • Design patterns and best practices
• Expertise in enterprise integrations using:
  • APIs
  • REST/SOA services
  • Data exchange protocols
  • Identity and access management solutions

Contact Center & CX Technologies

Demonstrated experience designing and implementing solutions across one or more of the following platforms:

• Cisco Contact Center & Unified Communications
• Cisco Voice Solutions
• Genesys PureCloud (Genesys Cloud CX)
• NICE CXone
• Amazon Connect
• Microsoft Teams Voice
• Zoom Contact Center
• Alcatel-Lucent OmniPCX Enterprise
• Other enterprise-grade CC, UC, and CX platforms

Consulting & Pre-Sales Skills

• Proven pre-sales and technical consulting experience.
• Ability to engage confidently with executives, business leaders, and technical stakeholders.
• Strong requirements gathering, solution design, and proposal development capability.
• Experience presenting technical solutions to both technical and non-technical audiences.
• Ability to translate conceptual designs into practical, implementable solutions.

Problem Solving & Leadership

• Advanced troubleshooting and analytical skills.
• Strong decision-making capability in complex technical environments.
• Excellent stakeholder management and relationship-building skills.
• Ability to lead technical discussions and influence architecture decisions.
• Strong documentation and communication skills.

Qualifications

Required

• Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related field.
• Significant experience in Solution Architecture, Technical Architecture, Unified Communications, Collaboration Platforms, Contact Center, or Customer Experience technologies.
• Proven experience in enterprise solution design and technical consulting.

Preferred

• Vendor certifications across collaboration, UC, CC, and cloud technologies.
• Cloud platform certifications (Microsoft Azure, AWS, Google Cloud).
• Contact center and CX platform certifications.
• Architecture certifications such as TOGAF or equivalent.

Success Profile

The ideal candidate is a strategic thinker and hands-on technical architect who can bridge the gap between business requirements and technology solutions. You will have the ability to design innovative collaboration and customer experience solutions, engage clients throughout the sales cycle, and ensure successful delivery by translating architecture into practical, real-world implementations.