Senior Lead, Shared Services

About us
WeWork India is the country’s leading flexible workspace provider that offers a personalized experience to different types of professionals with varied needs through its innovative and customized offerings. WeWork India serves as a vibrant hub for a multifaceted community, bringing together innovators, visionaries, dreamers, and high achievers. It is a collaborative environment designed for mutual inspiration and the collective pursuit of excellence. WeWork India, run by the Embassy Group, commenced operations in 2017. Currently, it has 105,000+ members in 70+ locations across eight cities in India – Bengaluru, Chennai, Mumbai, Gurugram, Noida, Delhi, Hyderabad, and Pune. Its portfolio comprises small and medium enterprises, start-ups, large businesses, freelancers, etc. Our mission is focused on empowering tomorrow’s world of work through achieving Excellence in Execution.

About the role
We are seeking a dynamic leader to oversee our outbound billing and collections operations while acting as the strategic bridge between daily finance operations, pricing strategy, and future system automations. This role requires a data-driven professional who can manage a specialized team, enforce strict debt recovery SLAs, and translate raw operational data into actionable business intelligence to prepare the department for upcoming financial technology rollouts.

Key Responsibilities

● Lead and mentor the billing and collections team, setting clear KPIs and ensuring strict adherence to debt recovery SLAs and enforcement gates — including service
deactivation or legal notices, executed per company policy
● Serve as the senior escalation point for critical client and internal billing disputes
● Oversee daily billing operations, ensuring accuracy and compliance with client contracts and service agreements
● Coordinate cross-functionally with Sales, Customer Service, and Corporate Finance to reconcile billing discrepancies
● Participate in month-end and year-end close activities, including periodic revenue reconciliations to identify and mitigate financial leakage
● Monitor and optimize cash flow, minimizing delinquency and maximizing recovery rates
● Act as the strategic link between finance operations, pricing strategy, and system automation initiatives, translating operational data into structured insights for leadership
● Partner with BI and technology teams to design dashboards and reporting frameworks that track billing efficiency, collections effectiveness, and compliance
● Identify and implement process improvements, and document workflows into robust SOPs to reduce reliance on undocumented processes
● Serve as cross-functional backup for broader finance and contract teams, protecting SLAs during volume spikes or staff absences

Experience and qualifications
● 6-8 years of professional experience in finance operations, billing, collections, or a comparable leadership role.
● Strong expertise in debt recovery processes, SLA enforcement, and financial compliance.
● Advanced proficiency in SQL and Excel for operational data analysis and reporting.
● Experience with ERP systems and financial automation tools.
● Familiarity with BI platforms (e.g., Tableau, Power BI) for translating data into actionable insights.
● Skilled in team management, stakeholder communication, and cross-functional collaboration.
● Excellent communication skills with the ability to bridge operational finance and strategic business needs.