Senior Operations Support Officer

About Us

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At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Institutional
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

Technology (coding)
At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Our community of over 5,000 engineers is key to making this happen, because technology underpins every part of our business - from delivering tools, apps and services for our customers, to building a bank for the future.

Technology (non-coding)
At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Business & Private Banking

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Join Business & Private Bank and help deliver our growth ambitions by backing Australian businesses and private clients with the insights, solutions and support they need to move forward. We play a critical role in delivering the ANZ 2030 Strategy and you’ll be part of a team guided by our values to put customers first, deliver with excellence, own the outcome and work as one.

About the Role

As a [Role] in our [Tribe/Team/Domain/Business Unit], you’ll play a key role in helping to [state the key goal of the tribe/team/domain (why do they exist?)]. This role is responsible for providing support that allows operations to function effectively. This support ranges from Business Support and Coordination, Operational Support and Service Delivery Management. Positions mapped into this role are exclusively support positions for Operations. These positions are not transactional or customer servicing.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

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What will your day look like?

The Senior Operations Support Officer will be coordinating and tracking Onboarding and/or Ongoing Customer Due Diligence (OCDD) cases while delivering service excellence, client satisfaction and ownership of continuous improvement initiatives and developing client solutions. This role will also develop and implement strategies to improve processes with a focus on creating efficiency and enhancing customer experience. 

As a Senior Operations Support Officer, you will:
•    Manage day-day Service and Production capabilities - ensuring quality and timeliness of team deliverables
•    Embed a culture for market-leading Service differentiation - ensuring staff are actively engaged with customers and internal stakeholders leading to optimised customer outcomes
•    Ensure service levels are aligned to customer value through application of Tiered Service offering
•    Manage and influence key stakeholder expectations and communications, to ensure problems or issues are identified and resolved by effectively communicating with stakeholders

What will you bring?

To grow and be successful in this role, you will ideally bring the following:
•    A problem solver with a growth mindset
•    Make sound and timely decisions.
•    Demonstrates reliability and calmness in high pressure situations 
•    Banking/financial experience with sound knowledge of relevant industry.
•    Influencing and negotiating skills, including the ability to achieve results through others 
•    Attention to detail and good communication 
•    Strong self-motivation, drive and initiative

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

Job Posting End Date

, 11.59pm, (Melbourne Australia)