Microsoft Corporation India Pvt Ltd.

Senior Process Manager

Microsoft Corporation India Pvt Ltd.
Bengaluru/Bangalore
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 6 yearsMin. 6 years

Job Description

Senior Process Manager

Overview
The Business Program Manager – Supplier Transitions and Scale Implementations will lead high-value supplier transition and scale implementation programs across Global Vendor Operations for Microsoft’s Operations Service Center (OSC). This role is responsible for translating business needs into prioritized, well-defined, and measurable programs that strengthen supplier delivery, manage operational and compliance risks, and enable scalable outcomes across OSC.
The role partners across Supplier Management, Service Delivery Management, Procurement, Finance, Compliance, and business stakeholders to drive intake governance, transition readiness, execution excellence, budget stewardship, and clear visibility into outcomes. Successful candidates will bring strong program management skills, analytical thinking, stakeholder engagement and influence, a

 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.



Responsibilities
• Lead supplier transition and scale implementation programs from intake through deployment, ensuring objectives, scope, milestones, ownership, risks, and success measures are clearly defined and understood.
• Prioritize and oversee supplier program demand by balancing business impact, delivery capacity, compliance requirements, financial stewardship, and operational risk.
• Develop structured program plans, operating rhythms, escalation processes, and decision-making frameworks that support effective execution and stakeholder alignment.
• Partner across Operations Service Center workstreams and enabling teams to support transition readiness, change management, communication strategies, and sustainable program implementation.
• Leverage data, scorecards, dashboards, and business reviews to monitor program health, identify opportunities and risks, measure adoption, and provide visibility into outcomes.
• Identify process improvement opportunities, translate lessons learned into scalable practices and playbooks, and drive continuous improvement in supplier program delivery and governance.


Qualifications

Required Qualifications

  • Bachelor's Degree in Engineering, Business, Supply Chain, Operations Management, or related field AND 6+ years of experience in program management, process management, supplier operations, outsourced delivery, business operations, governance, or related experience

    • OR Master's Degree in Engineering, Business, Supply Chain, Operations Management, or related field AND 4+ years of experience in program management, process management, supplier operations, outsourced delivery, business operations, governance, or related experience
    • OR equivalent experience

  • Proven ability to independently lead complex, cross-functional programs end-to-end in a highly matrixed environment, driving trade-off decisions, stakeholder accountability, and measurable business outcomes.

  • Strong analytical, problem-solving, and business judgment skills with the ability to translate ambiguity into clear execution plans and operational outcomes.

  • Experience with supplier operations, outsourced delivery, governance, risk management, compliance, budgeting, or performance management, with the ability to influence senior stakeholders, drive accountability, and make data-driven decisions.

Preferred Qualifications

  • Bachelor's Degree in Engineering, Business, Supply Chain, Operations Management, or related field AND 10+ years of experience in program management, process management, supplier operations, outsourced delivery, business operations, governance, or related experience

    • OR Master's Degree in Engineering, Business, Supply Chain, Operations Management, or related field AND 8+ years of experience in program management, process management, supplier operations, outsourced delivery, business operations, governance, or related experience

  • Experience leading supplier transitions, vendor operations, BPO/outsourced delivery, or large-scale operational transformation programs.

  • Familiarity with supplier governance models, intake prioritization, commercial controls, compliance requirements, and performance management frameworks, including execution of scalable operating models and continuous improvement initiatives.

  • Experience working across Procurement, Finance, Compliance, Operations, and business stakeholders in a global or highly matrixed environment, with the ability to create executive-ready business reviews, dashboards, scorecards, and decision narratives.

  • Experience with process optimization, automation, AI-enabled operations, operating model design, and/or Lean, Six Sigma, Agile, Business Process Management Professional (BPMP), or Change Management (e.g., Prosci) certifications.


This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.



Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Experience Level

Senior Level

Job role

Work location
Work locationIndia, Karnataka, Bangalore
Department
DepartmentProject & Program Management
Role / Category
Role / CategoryOther Program / Project Management
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 6 years

About company

Name
NameMicrosoft Corporation India Pvt Ltd.
Job posted by Microsoft Corporation India Pvt Ltd.

Similar jobs you can apply for

Business Development
Nobroker Technologies Solutions Private Limited

Inside Sales Executive

Nobroker Technologies Solutions Private Limited
Kaikondrahalli, Bengaluru/Bangalore
₹25,000 - ₹40,000*
Work from Office
Full Time
Any experience
Good (Intermediate / Advanced) English
Radical Minds Technology

Customer Support Executive

Radical Minds Technology
BTM Layout, Bengaluru/Bangalore
₹18,000 - ₹23,000
Work from Office
Full Time
Any experience
Good (Intermediate / Advanced) English

Customer Care Executive

Shivoy DMC
Indira Nagar, Bengaluru/Bangalore
₹17,000 - ₹24,000
Work from Office
Full Time
Any experience
Basic English
Vertex Global Services

Trainer

Vertex Global Services
Muneshwara Nagar, Bengaluru/Bangalore
₹27,000 - ₹40,000
Work from Office
Full Time
Any experience
Good (Intermediate / Advanced) English
Skillroom India Pvt. Ltd.

Customer Support Executive

Skillroom India Pvt. Ltd.
BTM Layout, Bengaluru/Bangalore
₹18,000 - ₹23,000
Work from Office
Full Time
Any experience
Good (Intermediate / Advanced) English
Skillroom India Pvt. Ltd.

Customer Support Executive

Skillroom India Pvt. Ltd.
Marathahalli, Bengaluru/Bangalore
₹18,000 - ₹23,000
Work from Office
Full Time
Any experience
Good (Intermediate / Advanced) English

You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed the required education and people who have 6 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru/Bangalore to get hired quickly.

The candidate should have sound communication skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Bengaluru/Bangalore at apna.

No work-related deposit needs to be made during your employment with the company.

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

The last date to apply for this job is . For more details, download apna app and find Full Time jobs in Bengaluru/Bangalore . Through apna, you can find jobs in 64 cities across India. Join NOW!