Senior Program manager, Operations Excellence, Amazon NOW Quick commerce

Senior Program manager, Operations Excellence, Amazon NOW Quick commerce

We are looking for a high-ownership Operations Excellence leader to drive operational performance and scalability across our rapidly growing Quick Commerce network. The role will work closely with Operations, Product, Technology, Supply Chain, Finance, and Regional teams to identify operational gaps, build mechanisms, and deliver measurable improvements across the network.

This is a highly cross-functional role requiring strong analytical thinking, operational judgment, and the ability to translate ambiguous problems into scalable processes and solutions.

Key job responsibilities
Key Responsibilities
Drive network-wide operational excellence: Own key operational metrics across the Quick Commerce network, identify performance gaps, and drive structured interventions to improve customer and store outcomes.
Build scalable mechanisms: Develop operating mechanisms, SOPs, dashboards, and review mechanisms that enable consistent execution across hundreds/thousands of stores.
Identify and solve systemic issues: Deep dive into recurring operational defects, identify root causes, and partner with Product/Tech/Operations teams to implement sustainable fixes rather than one-time interventions.
Launch and scale new products/processes: Partner with Product and Tech teams to roll out new tools and capabilities across the network, including pilot design, store adoption, training, live support, issue tracking, and post-launch stabilization.
Data and analytics: Build a strong data-driven understanding of operational performance through dashboards, automated reporting, deep dives, and leading indicators. Translate data into clear actions for field teams and leadership.
Program management: Lead high-priority cross-functional initiatives from problem definition through execution, ensuring clear ownership, milestones, metrics, and mechanisms for tracking progress.
Operational readiness: Assess network and backend readiness for future growth, including capacity, systems, processes, and dependencies, and proactively identify potential bottlenecks before they impact operations.
Executive reporting: Own weekly/monthly business reviews and leadership mechanisms, providing clear insights on performance, risks, root causes, and corrective actions.
Continuous improvement: Identify opportunities to simplify processes, reduce operational defects, improve productivity, and lower cost-to-serve while maintaining customer experience.
Stakeholder management: Work with senior stakeholders across Operations, Product, Tech, Supply Chain, Finance, and Regional teams to influence decisions and drive execution without direct ownership of all resources.

Basic Qualifications

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership

Preferred Qualifications

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

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Experience Level

Senior Level