Service Delivery Operations Lead

Service Delivery Operations Lead

Project Role : Service Delivery Operations Lead
Project Role Description : Manage end-to-end operations for client deals and delivery capabilities for a complex offering. Own service quality, cost, and leadership of delivery teams. Contribute to solution development, growth and sales.
Must have skills : Service Delivery
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Service Delivery Operations Lead, a typical day involves overseeing the comprehensive management of client engagements and delivery functions within a multifaceted service environment. This role requires continuous coordination to ensure seamless operational flow, maintaining high standards of service quality and cost efficiency. The position also involves guiding delivery teams with a focus on leadership and strategic growth, while actively participating in the development of innovative solutions and supporting business expansion efforts through collaboration with various stakeholders.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Lead initiatives to enhance operational processes and improve service delivery outcomes.
- Foster a collaborative environment that encourages knowledge sharing and continuous improvement.
- Support junior team members by providing guidance and facilitating their professional development.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Service Delivery.
- Strong leadership and team management capabilities to drive performance and achieve operational goals.
- Excellent communication and interpersonal skills to effectively engage with diverse teams and clients.
- Ability to analyze complex operational challenges and develop practical, scalable solutions.
- Experience in managing service quality, cost control, and delivery excellence within client-focused environments.
- Skilled in coordinating cross-functional teams and aligning efforts towards common objectives.

Additional Information:
- The candidate should have minimum 7 years of experience in Service Delivery.
- This position is based at our BDC7A - SEZ location.
- A 15 years full time education is required.