Service Sales Operations Specialist

Service Sales Operations Specialist

Location:

Bengaluru, Karnataka, India

Job ID:

R0125533

Date Posted:

2026-07-30

Company Name:

HITACHI ENERGY INDIA LIMITED

Profession (Job Category):

Sales, Marketing & Product Management

Job Schedule: 

Full time

Remote:

No

Job Description:

In this role, you will shape how a power grid services organization plans, tracks, and delivers commercial performance across LSU India. You will design and run the sales operating model that supports service agreements, upgrades, and lifecycle solutions for critical grid infrastructure. Your work will bring clarity to pipeline health, forecasting discipline, and performance visibility, enabling teams to respond effectively to evolving customer needs and operational priorities. By connecting digital tools, data, and standardized processes, you will help improve how service opportunities are identified, tracked, and converted into executed work. This position offers exposure to the full commercial lifecycle in a power grid OEM environment, where your contributions directly support reliability, modernization, and long-term asset performance across utility and industrial customers.

How You’ll Make An Impact

• Define and maintain a scalable sales operating model to support service business growth across India
• Establish governance for pipeline management, forecasting cadence, and performance tracking across teams
• Develop KPI frameworks, dashboards, slide decks and reporting tools to improve visibility into commercial performance
• Monitor pipeline accuracy, conversion rates, and key performance metrics to support informed business actions
• Enhance adoption and effectiveness of digital tools, including CRM, SAP, and data platforms, to improve sales execution
• Identify opportunities to streamline workflows and introduce automation to improve efficiency and scalability
• Maintain data standards and consistency across systems to support reliable forecasting and planning
• Collaborate with cross-functional teams including Sales, Finance, IT, and Portfolio Management to align priorities and execution
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines
  

Your Background

• Bachelor’s degree in Engineering / MBA with a flair for  Data Analytics
• 8-12 years of experience in Sales Operations, Commercial Excellence, or Business Operations
• Experience building and scaling sales operating models and KPI frameworks
• Proficiency with Microsoft Power Platform tools (Power BI, Power Automate, Power Apps) and SharePoint
• Working knowledge of CRM platforms (SFDC), SAP, and data-driven performance management
• Experience working in a cross-functional, matrixed environment with multiple stakeholders

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Accessibility and reasonable accommodation

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Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.

Experience Level

Senior Level