Systems Administration Senior Analyst

Systems Administration Senior Analyst

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Systems Administration Senior Analyst to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

We are seeking a skilled Application Packager to join NTT DATA's India EPM delivery team. This mid-senior role involves independently managing complex packaging projects — handling difficult repackages, compatibility remediation, scripted deployments, and advanced Intune/SCCM integration — for large global enterprise clients. The packager will serve as a key technical contributor on the India packaging team, handling L2/L3 packaging requests, driving quality standards, and contributing to platform and tooling improvements.
KEY RESPONSIBILITIES
Advanced Application Packaging
•    Handle complex application repackaging scenarios including multi-component installers, 32/64-bit dual packages, per-user vs per-machine conflicts, and custom action remediation.
•    Develop and maintain MSI packages from source using WiX Toolset or InstallShield IDE for applications without vendor installers.
•    Apply Package Support Framework (PSF) fixups for MSIX compatibility including working directory, file redirection, and registry virtualisation fixes.
•    Package and sequence App-V virtual applications including connection group configuration and dynamic composition.
•    Design and implement Intune Win32 deployment strategies including staged rollouts, dependency chains, and supersedence workflows.
•    Develop custom PowerShell pre-install, post-install, and detection scripts for complex packaging requirements.
Compatibility & Remediation
•    Analyse and resolve application compatibility issues including DPI awareness, UAC elevation, write virtualisation, and Windows 10/11 API compatibility.
•    Apply and test compatibility shims using Microsoft Application Compatibility Toolkit (ACT) or PSF.
•    Identify and remediate packaging issues causing deployment failures — custom actions, hardcoded paths, registry ACLs, and service configurations.
•    Collaborate with application owners and vendors to obtain silent install parameters and resolve licensing or activation issues.
•    Assess applications for MSIX packaging suitability and document conversion feasibility with recommended approach.
Deployment Integration & Automation
•    Build SCCM application models with complex detection methods, global conditions, requirement rules, and multi-deployment-type configurations.
•    Develop PowerShell automation scripts for batch packaging operations, package validation, and SCCM/Intune inventory reporting.
•    Integrate packaging workflows with software delivery pipelines — scripted uploads to Intune via Graph API, SCCM package import automation.
•    Support Azure DevOps or CI/CD pipeline integration for automated package build and test workflows.
•    Develop and maintain packaging test scripts for regression automation on golden image environments.
Quality & Governance
•    Define and enforce packaging standards, quality checklists, and peer review processes for the India packaging team.
•    Conduct technical review of packages produced by junior packagers and provide structured feedback.
•    Maintain and improve the packaging knowledge base, SOPs, and runbooks.
•    Contribute to SLA governance by tracking packaging queue metrics, turnaround times, and defect rates.
•    Participate in client delivery reviews and contribute packaging status updates and quality metrics.
REQUIRED SKILLS
•    Advanced MSI packaging — WiX Toolset, InstallShield, AdminStudio (expert-level repackaging and custom authoring)
•    MSIX packaging — Package Support Framework, MSIX Packaging Tool, advanced compatibility fix development
•    App-V sequencing — virtual application packaging, connection groups, dynamic configuration
•    Intune Win32 and SCCM deployment — advanced deployment type configuration, Graph API integration
•    PowerShell advanced scripting — detection scripts, pre/post-install automation, batch packaging operations
•    Application compatibility — ACT, shims, PSF fixups, UAC/DPI/virtualisation remediation
•    Windows internals — deep understanding of registry, file system, services, COM, WMI for packaging analysis
•    Log analysis and troubleshooting — MSI verbose logs, AppEnforce.log, CMTrace, Event Viewer, Procmon
PREFERRED QUALIFICATIONS
•    Experience with AdminStudio's Automated Application Converter for bulk MSI-to-MSIX migration
•    Azure DevOps or CI/CD pipeline experience for packaging automation
•    Flexera Software Vulnerability Manager or third-party patch management integration
•    Microsoft Certified: Endpoint Administrator (MD-102) or equivalent
MINIMUM EDUCATION
Bachelor's degree (B.E./B.Tech/BCA/B.Sc. IT/CS) or MCA from a recognised Indian university. Equivalent senior enterprise packaging experience will be considered.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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Experience Level

Senior Level