Team Member-Customer Experience-HO & SUPPORT-Customer 360
Kotak Mahindra Bank Limited
Work from Office
Full Time
Min. 2 yearsJob Description
Team Member-Customer Experience-HO & SUPPORT-Customer 360
Key Responsibilities:
- Monitor and investigate suspicious debit card transactions complaints
- Ensure compliance with regulatory guidelines on fraud handling
- Handle customer complaints, recovery of funds and send rejection/closure communications
- Taking up for Shadow credit for eligible cases
- Track unusual events and ensure timely closure of cases
- Raise alerts and coordinate with branches and other banks for CCTV images / footage
- Prepare MIS reports and dashboards
- Update NPCI & DOT and manage internal/external communications
- Suggest process improvements based on fraud complaints received on monthly basis
Qualifications
Requirements:
- 2+ years experience in banking/fraud operations
- Strong analytical, communication and follow-up skills
- Proficient in MS Excel, Word & PowerPoint
- Knowledge of debit card frauds and regulatory norms
- Detail-oriented, proactive and risk-aware
- Communication skill : Kannada, Hindi and English
Key Responsibilities:
- Monitor and investigate suspicious debit card transactions complaints
- Ensure compliance with regulatory guidelines on fraud handling
- Handle customer complaints, recovery of funds and send rejection/closure communications
- Taking up for Shadow credit for eligible cases
- Track unusual events and ensure timely closure of cases
- Raise alerts and coordinate with branches and other banks for CCTV images / footage
- Prepare MIS reports and dashboards
- Update NPCI & DOT and manage internal/external communications
- Suggest process improvements based on fraud complaints received on monthly basis
Requirements:
- 2+ years experience in banking/fraud operations
- Strong analytical, communication and follow-up skills
- Proficient in MS Excel, Word & PowerPoint
- Knowledge of debit card frauds and regulatory norms
- Detail-oriented, proactive and risk-aware
- Communication skill : Kannada, Hindi and English
Experience Level
Mid LevelJob role
Job requirements
About company
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