Technical Account Manager

Minimum qualifications:

• Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
• 5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
• Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or consulting.

Preferred qualifications:

• Experience translating business requirements into technological solutions.
• Experience in application or workload migration to public cloud providers.
• Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
• Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Technical Account Manager (TAM), you will help customers effectively adopt Google Cloud products. You will lead the integration of Google Cloud within organizations, guiding them through the strategic and technical facets of their transformation journey. You will also manage the delivery of Cloud Consulting engagements to drive long-term customer adoption.

In this role, you will regularly engage with various stakeholder groups, including enterprise leaders and cross-functional, geographically dispersed teams.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Accelerate customer integration of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals, and transformation strategies.
• Advocate for customer needs to overcome blockers and influence new feature development. Lead multiple workstreams to maintain momentum.
• Develop strategic relationships with stakeholders to understand business objectives, create roadmaps, and lead quarterly business reviews.
• Plan for customer events and launches by partnering with Support, Engineering, and Site Reliability teams to ensure success.
• Create best practices and assets based on customer engagements to scale initiatives through partners and accelerate cloud utilization.