Technical Support Specialist III - Oracle Integration Cloud

Technical Support Specialist III - Oracle Integration Cloud

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.

We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.

Role Description:

Oracle Integration Cloud Developer with 2–5 years of experience developing, testing and supporting integrations between Oracle Fusion and external applications. Hands-on experience with OIC, REST/SOAP APIs, SFTP, scheduled and application-driven integrations, XML/JSON transformations and SQL. Experienced in integration monitoring, incident troubleshooting, UAT support and deployment activities. Familiar with Oracle Fusion ERP/HCM integration patterns and enterprise integration lifecycle practices.

Roles & Responsibilities – Oracle Integration Cloud Developer

• Develop, test and support integrations using Oracle Integration Cloud (OIC) between Oracle Fusion applications and external systems.
• Comprehend application-driven, scheduled and file-based integrations based on functional and technical requirements.
• Configure and maintain Connections, Integrations, Lookups, Packages and Schedules.
• Build and maintain integrations involving Oracle Fusion ERP and/or HCM applications.
• Understand integration validations, conditional processing and appropriate fault/error-handling mechanisms.
• Work with Oracle Fusion REST/SOAP APIs, BI Publisher reports and file-based integration patterns where applicable.
• Use SQL for data validation, reconciliation, troubleshooting and integration support activities.
• Test REST/SOAP services using tools such as Postman and analyze request/response payloads.
• Monitor OIC integration instances, schedules and message flows and proactively identify failed or delayed transactions.
• Troubleshoot production incidents involving connectivity, authentication, API errors, SFTP failures, transformation issues and source/target data problems.
• Analyze Activity Streams, error messages, payloads and application logs to identify the root cause of integration failures.
• Perform incident investigation, defect resolution and root-cause analysis (RCA) for recurring integration issues.
• Support failed transaction recovery, reprocessing and reconciliation following defined operational procedures.
• Provide L2 technical support for OIC integrations and coordinate with functional, application, infrastructure and external-system teams when required.
• Support SIT, UAT and regression testing, including defect analysis and resolution.
• Prepare SOP's, technical validation evidence and deployment-related documentation.
• Support the migration and deployment of integrations across Development, Test/UAT and Production environments.
• Perform post-deployment validation and monitor integrations following production releases.
• Maintain technical documentation, support runbooks, troubleshooting guides and knowledge-based articles.

Required Qualifications and Experience:

• Bachelor’s degree or equivalent qualification in Computer Science, Information Technology, Engineering or a related technical discipline.
• 2–5 years of relevant experience in enterprise application integration, Oracle Cloud integration development/support or a comparable technical role.
• Hands-on experience developing, testing and supporting integrations using Oracle Integration Cloud (OIC).
• Practical experience with application-driven, scheduled and file-based OIC integration patterns.
• Experience configuring and working with OIC components such as Connections, Integrations, Lookups, Packages and Schedules.
• Working knowledge and practical experience with Oracle Fusion Cloud ERP and/or HCM integrations.
• Strong practical experience with REST APIs, SOAP web services and SFTP/file-based integration mechanisms.
• Good working knowledge of XML and JSON, including data mapping, transformation and validation.
• Working knowledge of SQL for data validation, reconciliation, troubleshooting and integration-support activities.
• Practical experience using tools such as Postman for REST/SOAP API testing and request/response analysis.
• Experience troubleshooting OIC integrations using Activity Streams, error messages, payloads and application logs.
• Good understanding of integration fault handling, exception management, transaction recovery, reprocessing and reconciliation.
• Experience supporting production incidents and Root Cause Analysis (RCA) for integration-related issues.
• Practical exposure to SIT, UAT, regression testing, deployment and post-production validation activities.
• Familiarity with Oracle Fusion REST/SOAP APIs and BI Publisher (BIP) integration/reporting patterns.
• Exposure to Oracle Cloud Infrastructure (OCI) and enterprise authentication/connectivity concepts would be advantageous.
• Good written and verbal communication skills with the ability to prepare clear technical documentation, SOPs, support runbooks and troubleshooting guidance.
• Ability to manage assigned priorities independently, take ownership of technical issues and work effectively within established change, release and operational processes.

Why Arcadis?

We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.

You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.

Together, we can create a lasting legacy.

Join Arcadis. Create a Legacy.

Our Commitment to Equality, Diversity, Inclusion & Belonging

We want you to be able to bring your best self to work every day, which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people.

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