TWS Support Engineer

Job Title: Tivoli Workload Scheduler (TWS/IWS) – Scheduler & Application Support (Distributed Systems) Position Summary: We are seeking a skilled and proactive Tivoli Workload Scheduler (TWS/IWS) professional to join our distributed systems support team. The ideal candidate will have a strong background in job scheduling, workload automation, and application support, with a passion for optimizing and streamlining operational workflows. This role requires hands-on experience with TWS or equivalent scheduling tools, scripting, and a solid understanding of distributed environments. Key Responsibilities: • Provide end-to-end support for TWS/IWS scheduling environments across distributed platforms. • Design, configure, and implement scheduling requests based on user documentation and business requirements. • Troubleshoot and resolve scheduling issues, job failures, and performance bottlenecks. • Monitor and manually execute batch jobs as required, ensuring timely and accurate processing. • Collaborate with application teams, developers, and infrastructure teams to support batch processing and job automation. • Identify opportunities to automate manual tasks and implement scripting solutions to improve operational efficiency and system stability. • Participate in on-call rotation and provide support during off-hours, weekends, and holidays as needed. • Maintain documentation and knowledge base for scheduling processes and troubleshooting procedures. • Contribute to continuous improvement initiatives by applying SRE principles such as reliability, observability, automation, and incident management, while supporting Agile delivery practices. Required Skills & Experience: • 4+ years of hands-on experience with Tivoli Workload Scheduler (TWS/IWS). • Strong experience in configuring, designing, and implementing job schedules. • Proficient in troubleshooting job failures and scheduling issues independently. • Solid understanding of Linux and Windows Server operating systems and command-line tools. • Scripting experience in Bash, Perl, or AWK to automate routine tasks and job flows. • Familiarity with Agile methodologies and tools such as JIRA, Confluence, GitHub/Bitbucket, and ServiceNow. • Basic understanding of cloud platforms (AWS, Azure), observability tools (OTEL, Loki and Grafana) and networking concepts. • Ability to manage multiple priorities in high-pressure environments with minimal supervision. • Strong verbal and written communication skills. Preferred/Additional Skills: • Exposure to IBM DB2, IBM Connect:Direct/NDM, IBM WebSphere Liberty. • Understanding of application processing and batch architecture. • Experience with CI/CD pipelines and infrastructure automation tools is a plus. Work Schedule & On-Call Requirements: • Shift flexibility required to support any 9-hour shift within a 24-hour window on weekdays (24x7 rotational support). • Shift timings may include: o 10:00 PM – 7:00 AM IST o 6:00 AM – 3:00 PM IST o 05:30 PM – 02:30 AM IST o 8:30 AM – 5:30 PM IST • On-call support on a rotational basis during weekends and holidays.