Customer Relations Executive

Designation: Customer Relationship Executive (CRE)

Role Summary:

Responsible for acquiring, retaining, and servicing Smart Fleet customers while driving activation, usage, and loyalty.

Minimum Qualification- Graduate

Location- Bhiwandi- Mumbai

Key Responsibilities:

·         Acquire new customers and ensure enrolment, activation, and first transaction.

·         Engage with existing customers to retain and grow business.

·         Visit prospective customers across assigned locations.

·         Conduct customer engagement programs at highways, dabhas, transport hubs, toll plazas, etc.

·         Support card issuance, replacements, reward redemption, and ensure zero dormancy.

·         Train dealers and customers on loyalty programs and web/app usage.

·         Promote Lubricants to Smart Fleet customers.

·         Update daily activities and attendance on Sales Buddy app.

·         Resolve customer complaints within timelines.

Requirements:

·         Prior sales experience in petroleum/lubricants preferred.

·         Mandatory 2-wheeler and laptop.

·         Willing to travel.

·         Patient, passionate about sales, and customer-focused.

·         Basic knowledge of MS Excel and Email.

·         Ability to update reports and communicate professionally