Chat Support Executive

Job Description – Chat Support ExecutiveCompany: Magnum Group

Job Title: Chat Support Executive

Location: Bhopal – Work from Office

Employment Type: Full-time

Job OverviewWe are looking for enthusiastic and customer-focused Chat Support Executives to join our team in Bhopal. The ideal candidate should have good communication skills, a customer-first approach, and the ability to handle customer queries professionally through chat and other digital support channels.

• Key ResponsibilitiesHandle customer queries and provide timely support through chat/digital communication channels.
• Understand customer concerns and provide accurate information and appropriate solutions.
• Respond to multiple customer conversations professionally while maintaining service quality.
• Resolve customer issues within the defined turnaround time and escalate complex matters when required.
• Maintain a polite, professional, and positive tone in all customer interactions.
• Record and update customer interactions, complaints, and resolutions in the relevant system.
• Follow company policies, processes, quality standards, and communication guidelines.
• Coordinate with internal teams to resolve customer issues effectively.
• Follow up on unresolved customer concerns and ensure proper closure.
• Maintain accuracy while handling customer information and requests.
• Achieve defined productivity, quality, response-time, and customer-satisfaction targets.
• Work effectively during rotational/night shifts as per business requirements.
• Eligibility CriteriaGraduate in any discipline.
• Good verbal and written communication skills.
• Basic computer knowledge and familiarity with internet/digital platforms.
• Freshers and experienced candidates can apply.
• Customer-service orientation and good problem-solving skills.
• Ability to work from the office in Bhopal.
• SalaryFresher: ₹13,000 + ₹1,000
• Experienced: ₹14,000 + ₹1,000
• Salary hike after 6 months & 1 year
• Night shift allowance applicable.

Apply NowEmail: mahak.dwivedi@magnumgroup.co.in

Contact: 7389359212

Office Address:

Ground Floor, Chinar Incube Business Center,

Hoshangabad Road, Bhopal.