Female Branch Monitoring Executive

JOB DESCRIPTIONFemale Branch Monitoring Executive –

PositionBranch Monitoring Executive

DepartmentOperations / Administration

Job Location –SAHEED NAGAR

Job TypeFull-Time

Job SummaryWe are looking for a responsible, alert, and well-organized Female Branch Monitoring Executive to oversee the daily operations and activities of all spa branches.

The role will be responsible for monitoring branch activities remotely/through regular communication, checking daily operational data, maintaining reports, monitoring staff discipline, verifying client entries and payments, and ensuring that all branches follow company policies and procedures.

• Key ResponsibilitiesMonitor the daily activities and performance of all spa branches.
• Collect and maintain daily branch reports from each location.
• Monitor and record daily client entries, bookings, walk-ins, and services provided.
• Check daily sales, collections, discounts, complimentary services, and payment modes such as Cash, UPI, Card, etc.
• Monitor cash and digital payment reporting and identify any discrepancies.
• Track staff attendance, punctuality, grooming, discipline, and overall conduct.
• Monitor staff schedules, shift timings, leaves, and absenteeism.
• Keep track of daily revenue and branch-wise performance data.
• Verify whether all client transactions and services are properly recorded.
• Monitor cancellation, refund, discount, and complimentary-service records.
• Ensure branches are following standard operational procedures and company policies.
• Coordinate with Branch Managers/Receptionists regarding daily operational issues.
• Identify unusual activities, discrepancies, missing information, or reporting gaps and immediately bring them to management's attention.
• Maintain branch-wise daily, weekly, and monthly reports.
• Follow up with branches for pending reports or incomplete information.
• Monitor customer complaints, feedback, and important service-related issues.
• Keep management updated regarding branch performance, staff issues, payment discrepancies, and operational concerns.
• Maintain proper confidentiality of company, staff, client, and financial information.
• Perform any other monitoring and reporting duties assigned by management.

Daily Monitoring AreasThe Executive will monitor and report on:

1. Client Activity

• Total client entries
• New and existing clients
• Walk-ins
• Appointments/bookings
• Services taken
• Client cancellations

2. Sales & Payments

• Total daily sales
• Cash collection
• UPI/Digital payments
• Card payments
• Discounts
• Refunds
• Complimentary services
• Payment discrepancies

3. Staff Monitoring

• Attendance
• Late coming
• Early leaving
• Shift compliance
• Staff discipline
• Grooming and professional conduct
• Staff availability

4. Branch Operations

• Opening and closing status
• Daily branch activity
• Service records
• Customer complaints
• Operational issues
• Inventory/consumable requirements, where applicable
• Compliance with company procedures

5. Reporting

• Daily branch report
• Branch-wise sales report
• Client entry report
• Staff attendance/discipline report
• Payment report
• Issue/discrepancy report
• Weekly and monthly performance summaries
• Required SkillsGood communication and coordination skills
• Strong observation and monitoring ability
• Good knowledge of MS Excel / Google Sheets
• Ability to maintain accurate records and reports
• Basic understanding of sales and payment reconciliation
• Good follow-up skills
• Ability to identify discrepancies and irregularities
• Responsible and trustworthy
• Good time-management and organizational skills
• Professional communication with branch staff and management
• Preferred CandidateFemale candidate preferred
• Experience in spa, salon, beauty, hospitality, retail, or service industry will be an advantage.
• Candidates with experience in operations, branch monitoring, MIS reporting, administration, or front-office management may also apply.
• Should be comfortable communicating with multiple branches on a daily basis.

Key QualitiesAlert • Responsible • Disciplined • Organized • Good Communicator • Detail-Oriented • Trustworthy • Strong Follow-Up Skills

Reporting ToManagement / Operations Head

• Performance Will Be Measured OnAccuracy of daily reports
• Timely collection of branch data
• Identification of discrepancies
• Effective staff and branch monitoring
• Proper payment and sales reporting
• Timely escalation of operational issues
• Overall quality and consistency of branch monitoring