Operation Manager

Position-Operations Manager

Department -Hotel Operations

Reports To -General Manager / Business Development Manager

Job Summary-The Operations Manager is responsible for the overall day-to-day operations of the hotel, ensuring smooth coordination between Front Office, Food & Beverage Service, Kitchen, Housekeeping, and other operational departments.

The ideal candidate should have strong practical knowledge of Front Office operations, F&B Service, and Kitchen operations, with the ability to supervise teams, maintain service standards, control operational costs, handle guest concerns, and ensure a high level of guest satisfaction.

Key Responsibilities

• Oversee daily hotel operations and ensure smooth coordination between departments.
• Manage and supervise Front Office, F&B Service, Kitchen, and Housekeeping teams.
• Ensure excellent guest service and handle guest complaints effectively.
• Monitor hotel SOPs, service standards, hygiene, and safety.
• Coordinate closely with the Kitchen and F&B team for smooth food service.
• Control operational costs, wastage, and inventory.
• Train, motivate, and manage staff performance.
• Monitor revenue, guest satisfaction, and overall operational efficiency.

Required Skills

• Strong knowledge of Front Office Operations.
• Strong knowledge of F&B Service Operations.
• Good practical understanding of Kitchen/Food Production Operations.
• Excellent guest-handling and complaint-resolution skills.
• Strong leadership and team-management abilities.
• Good communication and interpersonal skills.
• Strong coordination and problem-solving skills.
• Knowledge of hotel SOPs and service standards.
• Good understanding of revenue and cost control.
• Ability to work under pressure and manage multiple departments.
• Strong decision-making and operational follow-up skills.
• Computer knowledge and familiarity with hotel PMS/POS systems.

Qualification

• Degree/Diploma in Hotel Management or Hospitality Management preferred.
• Additional professional certifications in hospitality operations will be an advantage.

Experience

• 7–10 years of relevant experience in hotel operations, preferably with supervisory/management experience.
• Candidates with strong operational experience in Front Office, F&B Service, and Kitchen coordination will be preferred.