Pre-Disbursement Activities | - Prepare and issue required letters like sanction letters, amendment letters, ROI based on credit decisions/ sanction note within given timelines
- Provide standard legal and security documents to the Relationship Manager, depending on type of product and security within stipulated timelines
- Verify and execute complex documentation in full compliance with the internal standards and external regulatory requirements
- Scrutinize customer documents to check if in order. In case of discrepancies, share details with Relationship Manager to complete/ rectify the documentation.
- Check facility legal & security documents executed by the customer and ensure pre-activation check points are completed
- Track and update PDDs and OTC in the system/ excel for new/existing release of limits.
- Ensure daily execution of documentation in full compliance with the internal standards and external regulatory requirements
- Ensure customer submitted documents are checked within the given timelines. In case of discrepancies, share details with Relationship Manager to complete/ rectify the documentation.
- Support in smooth resolution of complex documentation issues.
- Handle end-to-end processing of unsecured Lines of Business (LOBs) such as Business Loans (BL), Personal Loans (PL), and Small-Ticket Unsecured Loans (STUL) across assigned branches, maintaining compliance and TAT adherence.
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Post-Disbursement Activities | - Ensure follow ups of outstanding PDDs/OTC and look into escalation cases, where required
- Ensure completion of all activities related to security perfection of assets – CERSAI/ROC
- Ensure renewal tracking done by the team and ensure that renewal letters are prepared and issued within stipulated timelines
- Ensure that only completed files are getting processed by the operations team at the branch level
- Handle service level escalations and complaints for HNI customers and authorise high value transactions / complex/ structured transactions
- Ensure data and evidence for all legal litigation cases of defaulters on a case to case basis
- Manage post disbursement documentation by conducting follow ups with stakeholders, reporting discrepancies to the Management and updating the system on a periodic basis
- Execute servicing activities including loan closures, part-payments, refunds, issuance of No Dues Certificates (NDC), and interest reversals within defined TAT.
- Process Buyout transactions, Sell-down transactions, and Co-lending arrangements in line with policy and regulatory requirements.
- Ensure timely file dispatch, end-to-end tracking,
- Ensure Fair Practice Code (FPC) compliance.
- Ensure scanning and uploading of critical documents (loan agreements, KYC, LOD, customer acknowledgements, approvals, LOA) into designated systems.
- Ensure maker level activities for Quality Assurance, CPU & GRT teams
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Operations Management & Customer Service at branch locations | - Manage all aspects of the operations transactions, customer journeys from post sanction, pre & post disbursement requirements, documentation, servicing activities, disbursals, post disbursal actions
- To ensure timely and accurate transaction processing
- To ensure superior customer experience/ engagement is achieved through continuous improvements in productivity and service quality metrics at branches
- Work closely with business & functional teams to assess best practices and benchmark existing processes to improve customer service experience. Ensure strict adherence to defined SLAs/TATs on service processes
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Process Controls & Checks | - Ensure all policies and processes related to loan processing and disbursement are up to date and followed
- Conduct internal branch audits at regular intervals to ensure there are no critical observations
- Maintain performance metrics, defect ratio and ensure SLAs are met within the agreed timelines
- To ensure ROC, CERSAI charge registration is completed within given timelines
- To ensure CERSAI charge satisfaction is completed within given timelines upon loan closure
- To ensure vital documents are retrieved and handed over to customer within 30 days of receipt of final payment, retrieval & NDC process to be complied with.
- Drive First Pass Accuracy (FPA) in loan disbursements through stakeholder engagement, training, and process improvements.
- Promote adoption of digital solutions such as eNACH and eSign to reduce manual errors and improve TAT.
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Stakeholder/ Vendor Management | - To ensure requests of all case logins from branches are being timely attended by vendors. Escalation point for issues in logins
- To ensure regular interactions with the Relationship Manager to complete correct documentation at the customer’s end
- Attend meetings with Sales and Risk team to discuss outstanding PDDs/OTCs, issues and escalations
- Liaise with statutory, regulatory and external third parties for conducting audits for branches in their zones
- Liaise with external vendors for storage of property related documentation, and conduct regular audits at vendor site (Hub Locations).
- Work closely with key individuals within cross functional teams wherever processes are interlinked with our function.
- Facilitate statutory, regulatory and external third parties during key audit/ compliance/ transaction milestones
- Work with Business teams, Risk & Compliance, Legal & IT as well as Collections teams to agree process improvements and identify solutions
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Compliance Management & Reporting | - To ensure adherence on all policies and processes related to loan processing and disbursement within the Retail Assets operations team
- To ensure timely submission of data, files for audit to concurrent, internal & statutory auditors
- To comply with SOPs and checklists at all times and to align with the latest policies.
- Being aware of regulatory guidelines & ensuring implementation within the organisation & compliance.
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Security Management (for secured loans) | - Onboarding of security for collateral backed loans & ensure perfection of security as per terms of sanction.
- Manage the state-level requirements in security perfection as per the local authorities to ensure enforceability of security in case of litigation.
- To ensure collection of Property Insurance for each case with property as security
- Handle the record management of title deeds & collateral documents which are collected in original from customers. Ensure safe custody & adequate monitoring of storage vendors to ensure safety of documents at all times
- Ensure timely release of security docs in line with the RBI circular, timely customer communication & subsequent handover with adequate acknowledgement from customers
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Inter-function Synergies | - Extend all support to businesses to meet their goals & provide a cost efficient, well governed, customer centric operational support
- Collaborate with underwriting & credit teams to formulate seamless processes which enable ease of doing business in a controlled environment.
- Collaborate with Legal teams to keep a check on the changing requirements in legal implementation. Ensure tight monitoring.
- Ensure to comply with RBI audits with best turnaround of requirements with accuracy & comprehensiveness. Support all query resolutions, explanations, sought by the regulator from time to time.
- Facilitate collections & litigation teams with requisite documents/ information to enforce charge on collateral, file SARFAESI, etc.
- Front end interfaces with statutory, regulatory and external third parties during key audit/ compliance/ transaction milestones
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People Management | N A |
Work from Office
Full Time
Min. 5 years
