Customer Support Desk

Daily planning and scheduling of orders at the regional level towards achieving 100% deliveries

● Monitor customer payment on daily basis and make necessary plan for collection

● Daily/weekly payment reminders to customer from system generated overdue reports

● Address old payment and other issues and do the necessary reconciliation to ensure all accounts are clear

and up to date

● Ensure customer pays on time and every time as par agreed terms of agreement

● Customer scheduling at least 24 hrs in advance and ensure payment accordingly, to avoid DO over ride

● Provide necessary feed back to KAM on customer requirements and expectations from time to time.

● Ensure customer receives all invoices on time at the correct place and take necessary actions

● Receive weekly Production vs. Dispatch (PvD) inputs for dispatch planning and check with production for product

availability in line with PvD inputs.

● Supervise the dispatch plan execution process by dispatchers and guide them in timely execution of the same.

● Establish and maintain with Sales, on a daily basis, a priority list of installations to be delivered in case of product or

significant resource shortage.

● Ensure all invoicing at the distribution centre is done. Trading dispatch data to be maintained separately.

● Oversee the invoicing process and timely delivery of the invoices to customers at the regional level.

● Oversee delivery of daily reports – dispatch report, sale report, Trip debrief report - to all concerned.

● Prepare and deliver Monthly Key Performance Indicators (KPI) report for the region to the Senior Distribution

Officer.

● Customer survey