Customer Assistance Manager-CREDIT CARD-Hardship Assistance Unit
Kotak Mahindra Bank Limited
Work from Office
Full Time
Min. 5 yearsJob Description
Customer Assistance Manager-CREDIT CARD-Hardship Assistance Unit
The Portfolio Manager – Retail Assets is responsible for managing collections and recovery operations within the assigned area. The role involves overseeing repossession activities, coordinating with external agencies, handling legal formalities, and ensuring timely resolution of delinquent accounts. The ideal candidate should be confident, field-ready, and capable of leading a team while maintaining high standards of compliance and operational efficiency.
Responsibilities
Monitor and maintain collection performance across the assigned portfolio. Manage repossession activities and coordinate with repossession agents and sales teams for asset disposal. Liaise with collection agencies to ensure effective recovery strategies. Handle legal formalities related to collections and repossession in coordination with the legal department. Conduct field visits as required to support and supervise collection efforts. Train and guide the collections team to enhance performance and compliance. Ensure adherence to bank policies, regulatory guidelines, and ethical standards in all collection activities.
Monitor and maintain collection performance across the assigned portfolio. Manage repossession activities and coordinate with repossession agents and sales teams for asset disposal. Liaise with collection agencies to ensure effective recovery strategies. Handle legal formalities related to collections and repossession in coordination with the legal department. Conduct field visits as required to support and supervise collection efforts. Train and guide the collections team to enhance performance and compliance. Ensure adherence to bank policies, regulatory guidelines, and ethical standards in all collection activities.Experience Level
Mid LevelJob role
Job requirements
About company
Similar jobs you can apply for
Business Development
Customer Relations Executive
M/s Dum Noorani LLPWork from OfficeFull TimeAny experience
Good (Intermediate / Advanced) English
Telecaller
Etlys ManpowerWork from OfficeFull TimeAny experienceBasic EnglishTelecaller
Skyline Education ServicesWork from OfficeFull TimeAny experienceBasic English
Territory Sales Manager
Ailvil Healthcare Private Limited
Field JobFull TimeAny experienceBasic English
CASA Sales Officer
Axis Bank Pvt LtdField JobFull TimeAny experienceBasic English
Telecaller
Dream VisaWork from OfficeFull TimeAny experienceBasic EnglishYou can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have completed the required education and people who have 5 to 31 years are eligible to apply for this job. You can apply for more jobs in Chandigarh to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Chandigarh at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
The last date to apply for this job is . For more details, download apna app and find Full Time jobs in Chandigarh . Through apna, you can find jobs in 64 cities across India. Join NOW!