Operations Manager I

Operations Manager I

Job Title:

Operations Manager I

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Key Responsibilities:

• Operational Excellence & SLA Management: Ensure seamless day-to-day operations with timely SLA delivery while maintaining high levels of employee engagement and client satisfaction.

• Governance & Compliance: Adhere to the agreed execution governance model, including escalation protocols and communication plans, to maintain transparency and accountability.

• Performance Management: Monitor and ensure team members consistently meet agreed work standards. Drive performance discipline, provide direction, and resolve operational challenges promptly.

• Process Evaluation & Continuous Improvement: Regularly assess operational practices and procedures to identify gaps and implement efficiency and quality improvement initiatives.

• Leadership & Expertise: Provide strategic guidance and subject matter expertise in assigned functional areas. Act as a trusted advisor for operational excellence.

• Team Development & Engagement: Coach and mentor team members to enable effective leadership within their teams. Foster a positive work environment that promotes morale, creativity, and teamwork.

• Collaboration & Stakeholder Management: Work closely with internal teams, cross-functional departments, and multiple locations to ensure alignment and smooth execution of business objectives.

• People Management: Ensuring engagement, motivation, and career development through structured pathing and retention strategies.

• Revenue Enablement: Partner with leadership to identify growth opportunities, optimize operational efficiency, and support initiatives that contribute to revenue generation and margin improvement.

• Capacity Planning & Forecasting: Collaborate with Workforce Management and HR to ensure timely hiring and resource allocation aligned with business forecasts, seasonal trends, and client requirements.

• Cost Optimization: Monitor operational costs and implement strategies to reduce waste, improve productivity, and maintain profitability without compromising quality.

• Data-Driven Decision Making: Leverage operational metrics and analytics to forecast demand, identify risks, and proactively implement corrective actions.)
  
  

Desired Skills:

• Advanced Excel Skills

• Proficiency in PowerPoint

• Client-Facing Communication

• Articulation & Influence

• Decision-Making & Problem-Solving

• Strong analytical thinking to make quick informed decisions and resolve operational challenges effectively

• Leadership & People Management and collaborative approach for cross functional management

Educational Qualification: Graduate

  Disclaimer: - 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Location:

IND Chandigarh - DLF IT Park,(Ground Floor, Tower F)

Language Requirements:

Time Type:

Full time

Experience Level

Mid Level