Operations Team Member_WBG OPERATIONS (OPS)_0180_0282_1052028

Operations Team Member_WBG OPERATIONS (OPS)_0180_0282_1052028

We are looking for a meticulous and proactive Operations Team Member to join our Commercial Operations team within the Wholesale Banking Group (WBG). The ideal candidate will be responsible for verifying legal documentation, maintaining operational records, and ensuring compliance with internal and regulatory standards. This role demands strong attention to detail, excellent communication skills, and the ability to manage multiple tasks efficiently. The candidate will be involved in end-to-end documentation verification, collateral and limit maintenance, insurance policy coordination, and post-disbursement tracking. The role also includes liaison with auditors, MIS reporting, and coordination with various internal teams for seamless operational execution.

Key Responsibilities

Operations Management

• Manage end-to-end processing of Working Capital products including: 
  • Cash Credit (CC)
  • Overdraft (OD)
  • Working Capital Demand Loans (WCDL)
  • Letter of Credit (LC)
  • Bank Guarantees (BG)
  • Trade Finance transactions
• Ensure timely execution of operational activities within defined TATs and service standards.
• Monitor operational queues and ensure adherence to productivity and quality benchmarks.

Documentation & Limit Management

• Verify sanction terms, facility documentation, and disbursement conditions.
• Ensure proper maintenance of security creation, limit setup, renewals, and modifications.
• Coordinate with business, credit, legal, and operations teams for smooth transaction processing.

Risk & Compliance

• Ensure adherence to internal policies, RBI guidelines, audit requirements, and regulatory standards.
• Monitor operational risks and implement corrective actions to minimize errors and exceptions.
• Drive compliance with KYC, AML, and operational control requirements.
• Support internal, statutory, and concurrent audits.

Team Management

• Lead and manage a team of operations officers/executives.
• Allocate work, monitor performance, and drive productivity improvements.
• Coach, mentor, and develop team members.
• Ensure adherence to process controls and operational discipline.

Stakeholder Management

• Act as a key contact for Business Banking, Corporate Banking, Credit, Relationship Managers, and customers.
• Resolve operational issues and escalations promptly.
• Drive customer-centric service delivery and enhance stakeholder satisfaction.

Process Improvement

• Identify opportunities for process automation and digital transformation.
• Implement process enhancements to improve efficiency, reduce risk, and enhance customer experience.
• Participate in projects, UATs, and system enhancement initiatives.

Verify executed legal documents as per the Documentation Grid and Sanction Letter/Term Sheet. Ensure adherence to Stamp Duty norms as per the Legal Stamp Duty Grid. Maintain limits and collateral records accurately. Perform CERSAI maintenance including charge creation and release for various asset types. Update PSL for CCOD products based on templates received from business. Coordinate insurance policy maintenance as per sanction terms with the centralized desk. Prepare and release Disbursement Advice to Loan Maintenance Team for loan disbursements. Issue Limit Loading Instructions (LLI) to Treasury and CMS teams for respective products. Manage insertions of documents received post-disbursement. Close deferrals upon receipt of requisite documents from Business Units. Track post-disbursement conditions in DRS marked as “pre-approved”. Handover files and dockets to DMT and obtain acknowledgements. Weekly handover of PDC/SPDCs to vendors and collect acknowledgements. Liaise with auditors and ensure resolution of audit queries. Generate and maintain MIS reports including daily reporting, pending status, and insertions. Confirm release of property and verify documents before handing over to stakeholders. Ensure sanction letters are signed by authorized signatories as per business/credit list.