Senior Quality Analyst
Eclerx Services
Work from Office
Full Time
Any experienceJob Description
Senior Analyst
Description
eClerx is looking to hire an experienced professional with minimum 6 months to 1 year of experience as a Quality Analyst.
Job Description:
- Should able to provide effective feedback
- Should participate client calibrations
- Should have fair knowledge of KPIs
- Conduct team huddles and meetings to discuss operational updates
- Advocate and follow organizational policies and procedures
- Ensure all client deliverables met within timelines
- Ensure productivity/quality enhancement and process meet all metrics
Basic Requirement:
- Minimum 6 months to 1-year experience as Quality analyst in any Inbound process
- Good Communication Skills – Verbal & Written(Comprehension)
- Good Customer Handling Skills
- Needs to have ability to adapt to perpetual changes as per Business requirement.
- Flexible for 24X7 Shifts
- Good Knowledge of Inbound Quality operations
- Good Knowledge of excel
- Ability of analysing information and evaluating results to choose the best solution
- Ability to quickly and efficiently assimilate process knowledge
- Detail & result oriented, self-motivated with good analytical skills
- Excellent communication and interpersonal skills including English language skills
- Professional in conduct/behavior, appearance, and communication
- Ability to work in teams
- Should not have any commitments – part time courses, tuitions
Preferred Qualifications- Graduation in any stream.
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You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have completed the required education and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Chandigarh to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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