Collection Executive / Officer

Job Summary

We are looking for a Collection Executive to manage customer outstanding payments, follow up on overdue invoices, and ensure timely collection of receivables. The candidate should have good communication, follow-up, and negotiation skills.

Key Responsibilities

• Follow up with customers for pending and overdue payments through calls, emails.

• Maintain and monitor customer outstanding balances and collection status.

• Coordinate with the Accounts, Sales, and Service teams regarding payment follow-ups.

• Share invoices, payment details, statements, and other required documents with customers.

• Maintain proper records of all collection activities and customer commitments.

• Ensure payments are collected within the agreed credit period.

• Identify overdue accounts and escalate long-pending payments to the concerned manager.

• Regularly update collection status and prepare outstanding reports.

• Handle customer queries related to invoices, payments, and outstanding amounts.

• Follow up on bounced cheques and payment discrepancies.

• Support the Accounts team in reconciliation and closure of outstanding balances.

Required Skills

• Good verbal and written communication skills.

• Strong follow-up and negotiation skills.

• Basic knowledge of Accounts Receivable / Debtors / Outstanding Payments.

• Good knowledge of MS Excel and email communication.

• Ability to maintain accurate records and reports.

• Customer-handling and problem-solving skills.