Customer Care Executive

Role Purpose

To handle customer enquiries, provide timely support, resolve customer concerns, and ensure effective communication and coordination between customers and internal departments to deliver a positive customer experience.

Key Responsibilities

• Handle incoming and outgoing customer calls, emails, and enquiries.
• Respond to customer queries and provide accurate information about products and services.
• Understand customer requirements and coordinate with relevant departments for timely resolution.
• Follow up with customers regarding enquiries, complaints, service requests, and pending issues.
• Maintain customer information, interaction history, and feedback in the CRM system.
• Ensure timely follow-ups and maintain good customer relationships.
• Coordinate with the Sales, Service, and Operations teams to address customer requirements.
• Prepare daily reports and maintain customer support records.
• Escalate complex customer issues to the concerned departments or reporting manager.
• Ensure professional communication and high levels of customer satisfaction.

Experience:

• 1–3 years of experience in Customer Support, Customer Service, Telecalling, or Customer Relationship Management.
• Experience in B2B, Industrial Equipment, Manufacturing, Engineering Services, or related industries will be an added advantage.
• QualificationAny Bachelor's Degree in Business Administration, Commerce, Arts, or a related discipline.

Mandatory Language Requirements Fluency in all three languages is mandatory:

• English
• Tamil
• Hindi

Candidates must be comfortable communicating with customers in all three languages.

Required Skills

• Excellent verbal and written communication skills.
• Good customer-handling and problem-solving abilities.
• Basic MS Excel and MS Office knowledge.
• Familiarity with CRM software and customer databases.
• Strong follow-up and coordination skills.
• Patience, active listening, and a customer-focused approach.
• Ability to handle multiple customer enquiries efficiently.

Preferred Candidate ProfileWe are looking for a proactive, patient, and customer-oriented professional who can communicate effectively in English, Tamil, and Hindi and ensure smooth customer support operations.