Customer Support Executive

Job description:

Location : Nungambakkam, Chennai

Experience : 0 Years - 3 Years

Education : Minimum Qualification Is 10 + 2. Any Graduate/ PG Is Eligible To Apply.

Knowledge And Skills Required Communication Skills:

• Excellent Communication Skills In English (Verbal And Written)

• Excellent Communication Skills In Spanish

• The Candidate Should Have An Interest In The International Voice Process.

• Respond To Customer Queries In A Timely And Accurate Way, Via Phone And Chat.

• Resolving Customer Queries At The First Point Of Contact.

• Adhere To Internal Policies To Ensure Compliance With Legal Parameters As Well As

Company Policies And Procedures.

• Recording And Updating Customer Information Via The Organization's Internal

Systems.

Customer Focus:

• Excellent Customer Service Skills, Including Maintaining Focus On The Customer

Issue In A Fast-Paced Environment

• Ability To Empathize With And Prioritize Customer Needs

• Demonstrates Conflict Resolution, Negotiation, And De-Escalation Skills

• Demonstrates Ownership To Resolve Challenging Customer Issues, Escalating When

Necessary

• Ability To Determine Customer Needs And Provide Appropriate Solutions

• Maintain Regular And Reliable Attendance, Including The Daily Schedule As Assigned

• Flexible With The Working Schedule

Requirements :

• both Males and Females Candidates Can Apply

• Experience In International Voice Will Be Added Advantage.

• Should Be Willing To Work In Night Shift.

• No Target And No Work Pressure In Work.

• Immediate Joining Will Be Given First Preference

Shift Time

Night Shift With Multiple Shifts Timing Starting From 6 Pm To 1030 Am(9 Hours

Shift Including Breaks)

Languages- Fluent English , Fluent Spanish

Experience - Freshers / Experienced

Job Type - Full Time