Customer Support Executive

JOB DESCRIPTION:

We are looking for an experienced Customer Service Representative to provide excellent customer

service and to promote this idea throughout the organization. The goal is to keep the department

running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention

and to meet their expectations.

ROLES AND RESPONSIBILITIES:

• Handle customer complaints provide appropriate solutions and alternatives within the

time limits; follow up to ensure resolution.

• Identify and assess customers’ needs to achieve satisfaction.

• Build sustainable relationships and trust with customer accounts.

• Manage large inbound calls.

• Provide accurate, valid and complete information by using the right methods/tools.

• Follow communication procedures, guidelines and policies.

• Take an extra mile to engage customers.

• Strong phone contact handling skills and active listening.

• Ability to multitask, prioritizes, and manages time effectively.

• Customer orientation and ability to adapt/respond to different types of characters.

• Proven customer support experience is an added advantage.