Debt Recovery Agent

💼 CORE ROLES & RESPONSIBILITIES

1. Outbound Telecalling

• Make outbound calls regarding overdue loan EMIs, credit card dues, and other financial product payments.
• Handle early-bucket and overdue collection accounts professionally.

2. Payment Reminders & Explanation

• Inform customers about outstanding dues, applicable interest, and payment deadlines.
• Explain repayment obligations and applicable charges clearly.

3. Negotiation & Repayment Plans

• Understand customers' financial situations and negotiate realistic repayment schedules.
• Obtain Promise-to-Pay (PTP) commitments and communicate One-Time Settlement (OTS) options as per company policies.

4. Follow-Up & Tracking

• Follow up with customers on agreed payment dates.
• Maintain accurate call records and update payment commitments.

5. Target Achievement

• Achieve daily, weekly, and monthly collection targets.
• Maintain productivity, call quality, and professional customer communication.

✅ CANDIDATE REQUIREMENTS

• Minimum 6 months of experience in Banking Collections.
• Proficiency in the required regional language(s).
• Good communication, negotiation, and customer-handling skills.
• Ability to work in a target-oriented environment.
• Both DRA-certified and Non-DRA candidates are welcome.

WHAT WE OFFER

• Performance-based incentives.
• Career growth opportunities.
• Professional work environment