Team Leader
CreditMantriFixed
₹25,000 - ₹35,000
Average Incentives*
₹10,000
Earning Potential
₹45,000
Fixed
₹25,000 - ₹35,000
Average Incentives
₹10,000
Earning Potential
₹45,000
You can earn more incentive if you perform well
Work from Office
Full Time
Min. 2 years
Good (Intermediate / Advanced) EnglishJob highlights
Walk-in interview
Date: 12 Nov 2026 - 26 Nov 2026 | Time: 10.00 am - 04.00 pm...
8 applicants
Benefits include: PF, ESI (ESIC)
Job Description
Job Description – Team Leader (Hindi Telecollection)
Company: CreditMantri Finserve Pvt. Ltd.
Location: Spencer Plaza, Anna Salai, Chennai
Department: Voice Process
Role: Team Leader – Telecollection
Process: Hindi Voice Process
Experience: 1-4 Years (Relevant telecollection and team-handling experience preferred)
About the RoleWe are looking for a result-oriented and experienced Team Leader for our Hindi Telecollection process. The candidate will be responsible for managing a team of telecollection executives, driving collection performance, ensuring achievement of targets, monitoring team productivity, and maintaining quality customer interactions.
- Key ResponsibilitiesManage and lead a team of Hindi Telecollection Executives.
- Drive daily, weekly, and monthly collection targets.
- Monitor team performance, productivity, and collection efficiency.
- Guide and motivate team members to achieve assigned targets.
- Monitor outbound calls and ensure quality customer interactions.
- Handle customer escalations and support executives in resolving difficult cases.
- Track payment commitments and ensure timely follow-ups.
- Conduct regular team huddles, performance reviews, and coaching sessions.
- Identify performance gaps and implement improvement plans.
- Prepare and maintain daily collection reports and MIS.
- Ensure adherence to company policies, collection guidelines, and process quality standards.
- Candidate RequirementsExcellent Hindi communication skills; English communication preferred.
- Previous experience in Telecollection / Banking / BFSI / BPO voice process.
- Prior experience in handling and managing a team.
- Strong leadership, communication, and negotiation skills.
- Good knowledge of collection processes and payment follow-ups.
- Ability to manage team performance and achieve collection targets.
- Strong problem-solving and customer-handling skills.
- Basic computer knowledge and MS Excel skills.
- Target-oriented, self-motivated, and capable of working in a performance-driven environment.
- What We OfferCompetitive salary with attractive performance-based incentives.
- PF, ESIC, and Insurance benefits as applicable.
- Career growth and learning opportunities.
- Professional and supportive work environment.
Work DetailsJob Type: Full-time
Working Days: 6 days a week
Work Location: Spencer Plaza, Anna Salai, Chennai
Process: Hindi Telecollection
Languages: Hindi & English
Contact for More Information
HR Contact Person: Neha
Contact Number: 9500008157
Job role
Job requirements
Walk-in interview details
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The candidate should have completed Graduate degree and people who have 2 to 31 years are eligible to apply for this job. You can apply for more jobs in Chennai to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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