Client Relationship Executive

Role Overview

We are looking for a proactive and customer-focused Customer Relationship Executive to manage enquiries, understand customer requirements, coordinate quotations, follow up on opportunities, and support business conversion.

The role will involve end-to-end customer engagement, from the first enquiry through order confirmation and ongoing relationship management. The ideal candidate should have good communication skills, a customer-oriented mindset, and the ability to follow up consistently and professionally.

• Key ResponsibilitiesConnect with potential customers based on leads received through social media, website enquiries, references, promotions, and existing customer networks.
• Understand customer requirements related to printing, packaging, stationery, labels, promotional materials, and other print solutions.
• Coordinate internally to prepare and share quotations with customers.
• Follow up on enquiries and quotations to support business conversion.
• Maintain regular communication with customers regarding requirements, order status, delivery timelines, and future opportunities.
• Build and maintain strong long-term relationships with existing customers.
• Identify opportunities for repeat business, cross-selling, and additional print services.
• Maintain customer, enquiry, quotation, and follow-up details in CRM or tracking systems.
• Coordinate with design, production, and operations teams to ensure customer requirements are clearly communicated.
• Support customer service activities and help resolve basic customer queries or concerns.
• Follow up with existing customers for new requirements and business opportunities.
• Support new business development initiatives and promotional campaigns.
• Required SkillsGood written and spoken communication skills.
• Strong interpersonal and customer relationship skills.
• Ability to understand customer requirements and communicate them clearly to internal teams.
• Good follow-up and coordination skills.
• Basic knowledge of MS Office, especially Excel, Word, and Outlook.
• Familiarity with CRM systems would be an advantage.
• Ability to manage multiple customer enquiries simultaneously.
• Sales-oriented mindset with a strong focus on customer service and relationship building.

Preferred Profile :

• 1–3 years of experience in customer relationship management, inside sales, sales coordination, tele-sales, customer service, or business development.

What We Are Looking For :

A person who can build relationships rather than simply follow up on orders — someone who understands customer needs, communicates proactively, supports conversions, and contributes to developing long-term business relationships.