Computer Hardware Technician

Company: Viaconnect Innovative Solutions Pvt. Ltd.

Brand: Gozerve

Location: Chennai, Tamil Nadu

Employment Type: Full-Time

Reporting To: Service Center Manager / Operations Manager

About Gozerve

Gozerve is a technology-enabled multi-brand laptop service company focused on making laptop repair simple, transparent, and reliable for customers.

We provide professional laptop repair and maintenance services through a technology-driven platform, including online service booking, pickup and delivery, diagnosis, repair, service tracking, and customer support. We are looking for a skilled and customer-focused Laptop Technician to join our Chennai team and take ownership of laptop diagnostics, repair, quality checks, and technical service delivery.

Key Responsibilities

• Laptop Diagnosis & Troubleshooting
• Diagnose hardware and software issues across multiple laptop brands.
• Identify the root cause of customer complaints accurately.
• Perform comprehensive hardware diagnostics before recommending repairs.
• Troubleshoot issues related to:
• Motherboard
• Display/LCD
• Keyboard and touchpad
• Battery and charging
• RAM
• SSD/HDD
• Wi-Fi/Bluetooth
• USB/HDMI and other ports
• Cooling system and overheating
• Operating system and driver issues
• BIOS/UEFI
• Power and boot-related issues.
• Laptop Repair & Maintenance
• Perform laptop disassembly and reassembly safely.
• Replace defective components such as screens, keyboards, batteries, RAM, SSDs, hinges, fans, etc.
• Perform Windows installation, driver installation, BIOS updates and software troubleshooting.
• Conduct laptop cleaning and preventive maintenance.
• Carry out data backup and migration when required.
• Perform basic motherboard-level diagnostics and repairs where applicable.

Required Technical Skills The candidate should have practical knowledge of:

• Laptop hardware troubleshooting
• Windows installation and troubleshooting
• SSD/HDD replacement and cloning
• RAM replacement and troubleshooting
• Display replacement
• Keyboard and battery replacement
• Laptop charging issues
• BIOS/UEFI troubleshooting
• Driver installation
• Data backup and migration
• Laptop overheating and cooling-system issues
• Basic motherboard diagnostics
• Multimeter usage and basic electronic troubleshooting
• Knowledge of major laptop brands such as Dell, HP, Lenovo, Asus, Acer, MSI, Apple/MacBook, etc.

Motherboard-level repair experience will be an added advantage.

Desired Candidate Profile

• ITI / Diploma / B.Tech / B.E. in Electronics, Computer Science, IT or related field preferred.
• 1–4 years of experience in laptop/computer repair and servicing.
• Strong practical knowledge of laptop hardware.
• Good troubleshooting and problem-solving ability.
• Ability to work independently and diagnose problems accurately.
• Good communication skills.
• Customer-oriented attitude.
• Ability to handle multiple service jobs simultaneously.
• Willingness to learn new laptop models, technologies and repair techniques.