Customer Sales Executive

About Time2Chess:

Time2Chess is a fast-growing chess education company, offering structured and high-quality coaching to students of all levels. Our mission is to make chess learning accessible, engaging, and impactful. We value strong communication, empathy, and a passion for customer success.

Role Overview:

We are looking for a dynamic, passionate and goal-oriented Customer Sales Executive to manage parent and student interactions, guide prospective customers through our sales funnel, and maintain a long-term relationship with enrolled families. This role combines customer service , communication, customer relationship management, and admission-based sales responsibilities.

Key Responsibilities:

a) Customer Relationship Management:

• Serve as the primary point of contact for parents and students
• Address inquiries related to course details, batch schedules, fees, and faculty
• Ensure a smooth onboarding experience for new students
• Regularly check in with existing customers to monitor satisfaction and collect feedback
• Handle complaints with empathy and a solution-oriented mindset

b) Lead Conversion & Admission:

• Convert leads into successful enrollments through calls, WhatsApp, and follow-ups
• Coordinate and schedule demo classes with coaches and prospective students
• Maintain lead tracking sheets/CRM and update status of conversions
• Upsell and promote new courses or offers to existing customers
• Achieve weekly/monthly sales targets as assigned

c) Collaboration & Reporting:

• Work with the marketing team for promotions and campaigns
• Coordinate with accounts for fee follow-ups
• Provide timely reports on lead performance, customer satisfaction, and admissions

Required Skills & Qualifications:

• Strong interpersonal skills and a customer-first approach
• Ability to multitask and prioritize in a dynamic environment

Tools & Technical Skills:

Google Sheets / MS Excel for lead tracking

WhatsApp Business & Email communication

Basic knowledge of telecalling & CRM software

Key Competencies:

• Empathy and listening skills
• Confidence and persuasion
• Target-oriented mindset
• Adaptability and accountability
• Problem-solving attitude