Dietician / Nutritionist

Job Description:

1. Customer Diet Counselling

• Understand customers' fitness goals, lifestyle, food habits, dietary preferences and nutritional requirements.
• Provide personalized diet guidance for muscle gain, weight loss, fat loss and general fitness.
• Offer diet counselling at ₹199 for customers purchasing other brands.
• Provide complimentary diet counselling to Deck Up customers.
• Explain diet plans, nutrition requirements and supplement recommendations in simple language.
• Build customer trust and encourage long-term relationships.

2. Product Knowledge & Supplement Recommendations

• Develop in-depth knowledge of whey protein, mass gainers, creatine, multivitamins, pre-workout and other sports nutrition products.
• Understand product ingredients, nutritional composition, benefits, usage and functionality.
• Explain how different ingredients work in the human body.
• Understand customer requirements and recommend suitable products based on their goals.
• Compare different supplement brands and explain their nutritional differences.
• Continuously update knowledge about new ingredients, products and industry trends.

3. Staff Training & Development

• Conduct regular training sessions for telesales and retail staff.
• Train employees to understand customer requirements and fitness goals.
• Educate staff on supplement ingredients, product benefits, usage and suitability.
• Train sales executives to recommend the right products based on customer needs.
• Improve employees' nutrition knowledge and customer communication skills.

4. Telesales & CRM Monitoring

• Monitor daily customer interactions through Runo CRM.
• Monitor WhatsApp automation and customer responses.
• Review customer enquiries, follow-ups and counselling requirements.
• Guide telesales executives on how to communicate with customers and recommend suitable products.
• Identify missed follow-ups and improve lead conversion.
• Monitor customer satisfaction and improve the overall customer experience.

5. Customer Fitness Goal Tracking

• Maintain customer fitness records and progress reports.
• Follow up with customers every 15 days to understand their progress.
• Track changes in weight, body composition and fitness goals.
• Provide diet modifications and supplement guidance wherever required.
• Motivate customers and encourage consistent engagement.
• Maintain long-term relationships with existing customers.

6. Body Composition Analysis

• Learn to operate and understand the body composition analyser.
• Conduct customer body composition assessments.
• Understand and explain body fat percentage, muscle mass, BMI, visceral fat and other available measurements.
• Use assessment results to support personalized nutrition guidance.
• Monitor customer progress through periodic assessments.

7. Webinars & Nutrition Awareness

• Conduct online webinars and educational sessions for customers.
• Educate customers about different supplements and ingredients.
• Explain what ingredients do, how they work in the body and when and how to use them.
• Create awareness about nutrition, fitness, supplementation and healthy lifestyles.
• Participate in Instagram Live sessions and other digital marketing activities.
• Help create nutrition-related educational content for social media.

8. Reporting & Performance Monitoring

• Maintain daily counselling and customer interaction records.
• Track counselling conversions and customer feedback.
• Submit periodic reports on customer progress and satisfaction.
• Coordinate with sales, marketing and customer relationship teams.
• Identify opportunities to improve customer retention and business growth.

Desired Candidate Profile (DCP)

Educational Qualification

• B.Sc. Nutrition & Dietetics
• B.Sc. Clinical Nutrition
• M.Sc. Nutrition & Dietetics
• PG Diploma in Dietetics or Clinical Nutrition
• Other relevant nutrition and dietetics qualifications.

Experience

• Freshers and experienced candidates are welcome.
• Experience in diet counselling, sports nutrition, fitness centres, supplement stores or healthcare is an added advantage.
• Candidates with strong communication and customer-handling skills will be preferred.

Essential Skills

1. Communication & Customer Handling

• Excellent verbal communication skills.
• Ability to explain nutrition and supplement concepts in simple language.
• Confidence in handling customer enquiries over phone and WhatsApp.
• Ability to understand customer concerns and build trust.
• Strong counselling, presentation and customer convincing skills.
• Ability to convert interested customers into paying customers through ethical recommendations.

2. Nutrition & Supplement Knowledge

• Strong understanding of macronutrients and micronutrients.
• Knowledge of protein, carbohydrates, fats, vitamins and minerals.
• Understanding of whey protein, creatine, mass gainers, multivitamins and pre-workout supplements.
• Knowledge of supplement ingredients, dosage, usage and precautions.
• Interest in sports nutrition, bodybuilding and fitness.

3.Customer Relationship Skills

• Ability to identify customer needs and recommend appropriate products.
• Customer retention and relationship management.
• Ability to handle objections and customer doubts.
• Follow-up management and lead conversion.
• Interest in achieving counselling and customer satisfaction targets.

4. Technical & Operational Skills

• Basic computer knowledge and MS Excel.
• Ability to work with CRM software such as Runo.
• Knowledge of WhatsApp Business and automation tools.
• Willingness to learn body composition analyser operations.
• Ability to maintain customer records and reports.

5. Personal Attributes

• Positive attitude and willingness to learn.
• Customer-focused mindset.
• Good listening and problem-solving skills.
• Self-motivated and target-oriented.
• Ability to work independently and with a team.
• Passion for health, fitness and nutrition.

Preferred Languages

• English
• Tamil
• Hindi (Mandatory)

Our Expectation: We are looking for a Dietitian who can combine nutrition expertise, customer counselling, product knowledge and relationship management to improve customer fitness outcomes and contribute to business growth.