Front Office Executive

Job Description – Front Office ExecutiveCompany: Ricardo Elevators

As a Front Office Executive at Ricardo Elevators, your responsibilities will include:

• 1. Reception & Visitor ManagementGreet and welcome visitors professionally.
• Handle incoming calls and direct them to the concerned departments.
• Maintain visitor records and issue visitor passes.
• Ensure the reception area is clean and presentable at all times.

• 2. Administrative SupportMaintain office files, records and documents.
• Assist with data entry and report preparation.
• Handle courier and dispatch activities.
• Manage office supplies and inventory.

• 3. Data Entry & Record MaintenanceMaintain accurate records in Google Sheets on a daily basis.
• Record calls, visitors and office activities.
• Regularly update and track records for reporting and reference.
• Ensure data accuracy and timely updates.

• 4. Scheduling & CoordinationSchedule meetings and appointments.
• Coordinate conference room bookings.
• Assist in organising meetings and office events.

• 5. Calling & Communication (Important)Handle incoming calls and direct them to the concerned departments.
• Make outgoing calls for follow-ups, inquiries and coordination.
• Maintain call records and update their status regularly.
• Respond to emails and messages professionally.
• Ensure smooth communication between clients and internal teams.

• 6. Client & Customer InteractionAddress client queries and provide basic company information.
• Ensure a positive customer experience at the front desk.
• Escalate queries and issues to the concerned departments whenever required.

• 7. Office Maintenance CoordinationCoordinate with housekeeping and maintenance staff.
• Ensure the smooth functioning of office facilities.

• 8. Compliance & Professional ConductFollow company policies and procedures.
• Maintain confidentiality of company information.
• Demonstrate professional behaviour, grooming and workplace etiquette.