Information Retrieval Officer (IRO)

Job Title: Information Retrieval Officer (IRO) – Inbound Voice Process

Company: Justdial

Location: Chennai

Employment Type: Full-time / Part-time

About Justdial

Justdial is India’s leading local search engine, helping millions of users find relevant information about products, services, and businesses across the country. Our customer care team plays a vital role in delivering real-time information and ensuring customer satisfaction with accurate, efficient, and friendly communication.

Role Overview

We are looking for enthusiastic and customer-focused Information Retrieval Officers (IROs) to join our Inbound Voice Process team. The role involves assisting callers by providing accurate information related to products, services, locations, and contact details with no sales targets involved.

Key Responsibilities

• Handle inbound customer calls courteously and professionally.
• Assist callers by providing precise and relevant information based on their queries.
• Retrieve and share data related to products, services, locations, and contact details.
• Ensure every call meets quality and response time standards.
• Maintain professionalism, patience, and empathy while handling customer interactions.

Eligibility Criteria

• Qualification: 12th Pass or Any Degree (with or without arrears).
• Age Limit: Up to 28 years.

Skills Required:

• Excellent verbal communication in English and regional language.
• Good listening skills and attention to detail.
• Basic typing and computer handling ability.
• Strong telephone etiquette and customer service orientation.

Why Join Justdial?

• No sales targets – purely informational support role.
• Great platform for freshers to start their customer service career.
• Opportunity to work with India’s most trusted local search brand.
• Structured training and supportive work environment.