International BPO Executive

Shift: Night Shift (9:00 AM – 6:30 PM New York Time)

Location: Chennai

Process: US Healthcare – Medical Insurance & Patient Coordination

Job DescriptionWe are looking for a smart, proactive, self-motivated professional to manage medical insurance claims, patient coordination, and daily operations for our New York-based client. The ideal candidate must possess excellent English communication skills, strong follow-up capabilities, and exceptional task management abilities.

• Key ResponsibilitiesVerify patient insurance eligibility, coverage, benefits, and applicability.
• Submit medical insurance claims, track their status, resolve discrepancies, and follow up until approval or resolution.
• Communicate professionally with US insurance companies through calls and emails.
• Coordinate doctor appointments, patient scheduling, and calendar management.
• Maintain accurate to-do lists, prioritize assignments, monitor deadlines, and ensure timely completion.
• Proactively follow up on pending claims, denials, and outstanding documentation.
• Maintain proper records, prepare status reports, and provide timely updates to the client.
• Take ownership of daily operations, independently resolve issues, and drive results.
• Demonstrate leadership potential to recruit, train, and manage a team as operations expand.
• Required SkillsExcellent spoken and written English – Mandatory.
• Strong organizational, multitasking, and time management skills.
• Excellent follow-up, problem-solving, and decision-making abilities.
• Proficiency in email communication, MS Office, and calendar management.
• Experience in US healthcare insurance, claims processing, or revenue cycle management (RCM) preferred.
• Leadership mindset with the ability to build and manage a team.

We are looking for an ownership-driven professional who takes initiative, follows through relentlessly, and gets things done.