IT Support Engineer

T Support Engineer (On-site), CMCH Vellore

Location: CMCH, Ranipet & Vellore, Tamil Nadu (on-site).

Candidates willing to relocate to Vellore are also preferred.

About the role

iKing Tech Solutions provides complete IT, AV, and software services to institutions and healthcare clients in Vellore, including CMCH. The IT Support Engineer is the first point of contact for users on-site. This role keeps systems secure, reliable, and well supported and helps the team plan upgrades for better performance and security.

Key responsibilities

• Provide first-line and second-line technical support for hardware and software issues across users and departments.
• Manage the configuration, deployment, and day-to-day operation of client operating systems.
• Monitor systems daily, and respond promptly to security alerts and usability concerns.
• Create, verify, and maintain data backups, and run recovery procedures when needed.
• Log, track, and resolve help desk requests within agreed service timelines.
• Plan and carry out system upgrades to improve performance, functionality, and security.
• Administer infrastructure, including firewalls, databases, anti-malware tools, and related processes.
• Review application and system logs to identify and resolve issues early.
• Install, configure, and test computer equipment and peripherals.

Required skills and experience

• 1.6+ years of hands-on experience in IT support or systems administration.
• Working knowledge of operating systems, current hardware and technologies, and enterprise backup and recovery.
• Experience with system performance-monitoring tools, Active Directory, and virtualization.
• Understanding of HTTP traffic, content delivery, and caching.
• Strong problem-solving skills and clear communication with non-technical users.

Preferred qualifications

• Bachelor’s degree (or equivalent) in Information Technology or Computer Science.
• Experience supporting healthcare, education, or multi-site organizations.