Professional- Customer Care- Documentation- GBSI

Professional- Customer Care- Documentation- GBSI

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

 

Professional- Customer Care- Documentation- GBSI

Purpose

To ensure daily targets are met  as per the standard procedures without any deviations with high accuracy levels. Train the new users in the team.

Key Responsibilities:

• Daily check for: Schedules, Data cleaning, Pre and post discharge activities, Sending NOA and handling other  Import related activities.
• Ensure to check and maintain that all mails are responded on timely manner in Generic mailboxes.
• Verification of all queries assigned to the Agency Offices via the Pending Folder in our work-flow tool.
• Achieving the assigned targets in their corresponding KRAs
• Ensure all Customer Requirements are followed as per Reference Guide / SOPs / Country Regulations
• Ensure to run the error reconciliation report for all voyages based on ICC deadline and call closure the voyage.
• Escalate any concerns and job-specific queries through the team Supervisor.
• Only genuine queries are raised to the FO
• Ensure Accuracy and Turn time of bill is maintained as per standard.

Qualification: Any graduate

Experience: 0-4 Years

Certifications (if any): NA

Knowledge (Domain and IT):

• Strong keyboard skills / typing speed.
• Good knowledge of Geography
• Adept in the use of MS Office products

Come along on CMA CGM’s adventure !

Experience Level

Entry Level