Receptionist / Front Office Executive

Job Description – Front Desk AdministratorPosition: Front Desk Administrator

Company: Genesis Dermatology Clinic

Location: Ashok Nagar, Chennai

Industry: Dermatology / Aesthetic Healthcare

Employment Type: Full-Time

Experience: 1–3 Years

Job SummaryWe are looking for a professional, friendly, and well-organized Front Desk Administrator to manage the reception and day-to-day front-office operations at our Genesis Dermatology Clinic, Ashok Nagar.

The candidate will be responsible for welcoming patients, managing appointments, handling calls and enquiries, coordinating with doctors and clinic staff, and ensuring a smooth patient experience.

• Key ResponsibilitiesWelcome and greet patients and visitors in a professional and courteous manner.
• Manage patient registrations, appointments, consultations, and follow-ups.
• Handle incoming and outgoing calls and respond to patient enquiries.
• Schedule and coordinate appointments with doctors and therapists.
• Maintain accurate patient records and update clinic/CRM systems.
• Coordinate with doctors, nurses, therapists, telecallers, and other clinic staff.
• Explain basic clinic procedures, consultation details, and appointment information to patients.
• Manage billing, payments, receipts, and basic cash handling when required.
• Follow up with patients regarding appointments, consultations, and treatments.
• Maintain the reception area and ensure a professional clinic environment.
• Coordinate patient flow and minimize waiting time.
• Handle patient concerns politely and escalate medical or sensitive queries to the appropriate team.
• Maintain daily reports related to appointments, walk-ins, collections, and follow-ups.
• Assist with inventory or administrative requirements at the clinic when required.
• Ensure all front-desk activities are completed accurately and on time.
• Requirements1–3 years of experience in front office, administration, reception, or customer service.
• Experience in a dermatology, aesthetic, cosmetology, skin & hair, laser, or healthcare clinic is preferred.
• Good communication skills in English and Tamil.
• Pleasant personality with professional telephone etiquette.
• Strong organizational and multitasking abilities.
• Good patient/customer handling skills.
• Basic knowledge of MS Office, Excel, Google Sheets, WhatsApp, and CRM software.
• Ability to handle billing and basic administrative responsibilities.
• Should be presentable, responsible, punctual, and service-oriented.
• Ability to work in a fast-paced clinic environment.
• Preferred SkillsExperience handling aesthetic/dermatology patients.
• Knowledge of basic aesthetic and dermatology treatments is an advantage.
• Good appointment management and follow-up skills.
• Strong coordination and communication skills.
• Ability to handle multiple tasks while maintaining a positive patient experience.
• Key Performance Areas (KPIs)Appointment scheduling and management.
• Patient experience and front-desk service.
• Call and enquiry handling.
• Patient follow-ups and appointment confirmations.
• Accurate billing and documentation.
• Daily reports and administrative coordination.
• Smooth coordination between patients and clinic staff.

Salary: ₹[Salary Range] per month + incentives, if applicable

Joining: Immediate / [Notice Period]

Location: Genesis Dermatology Clinic, Ashok Nagar, Chennai