Sales Coordinator – Customer Management & Order Fulfilment

Sales Coordinator – Customer Management & Order FulfilmentCompany: KLAS International

Location: Taramani, Chennai

Working Days: Monday to Saturday

Compensation: Up to ₹4–5 LPA, depending on experience

About KLAS InternationalKLAS International is a Chennai-based business engaged in the distribution of furnishing and architectural products, including blinds, window films and related commercial solutions, along with interior and project-related services.

Role PurposeTo manage existing customer relationships and coordinate the complete sales order cycle, ensuring timely communication, smooth order execution, delivery and after-sales support.

• Key ResponsibilitiesManage existing customer accounts and maintain regular communication to ensure customer satisfaction.
• Respond to customer enquiries, prepare quotations and process sales orders.
• Coordinate with internal teams, including stores, logistics, billing, installation and service, to ensure timely order fulfilment.
• Track orders from confirmation through delivery and installation, keeping customers informed of progress.
• Follow up on pending quotations, purchase orders, payments and outstanding receivables.
• Address customer concerns and coordinate with the relevant teams for timely resolution.
• Identify repeat-business and cross-selling opportunities within the existing customer base.
• Maintain accurate customer records, sales reports and order-tracking information.
• Support the sales team in achieving revenue targets and improving customer retention.
• Desired Candidate Profile2–5 years of experience in sales coordination, customer relationship management, sales support or order management.
• Experience in furnishing, blinds, interior products, building materials, distribution or a related B2B business is preferred.
• Good communication and follow-up skills, with the ability to coordinate across multiple teams.
• Basic proficiency in MS Excel, email and sales order/ERP systems.
• Customer-focused, organised, proactive and comfortable working in a small, hands-on business environment.
• Fluency in Tamil and working proficiency in English.
• Key Success MeasuresTimely order processing and delivery coordination.
• Customer satisfaction and retention.
• Effective follow-up of quotations and outstanding payments.
• Repeat orders and cross-selling opportunities generated.