Team Leader - Ecommerce Sales

Dynamic E-commerce & Inside Sales Team Leader with proven expertise in driving online revenue, optimizing customer acquisition funnels, and managing high-volume telecalling teams. Skilled in bridging digital leads (cart abandonment, website inquiries, marketplaces) with proactive telesales strategies to maximize conversion rates, increase Average Order Value (AOV), and improve customer lifetime value.

Core Competencies

* Sales Leadership & Target Achievement: Setting daily/monthly revenue goals, managing lead distribution pipelines, and enforcing strict call quality baselines.

* Telecalling Operations: Onboarding, script development, live call coaching, performance tracking, and objection handling for telecalling executives.

* E-Commerce Growth & Retention: Leveraging CRM automation, lead scoring, and structured follow-ups to eliminate lead leakage and boost repeat orders.

* Data & Performance Analytics: Tracking key operational metrics—Conversion Rate, Average Handle Time (AHT), Call-to-Sale Ratio, and Customer Acquisition Cost (CAC).

Direct Responsibilities

* Team Management: Guide daily operations of telecalling executives, conducting daily huddles, quality audits, and weekly performance reviews.

* Lead Conversion: Oversee prompt follow-ups on incoming digital inquiries and abandoned checkouts to convert warm leads into completed orders.

* Cross-Functional Alignment: Coordinate with digital marketing, logistics, and inventory teams to align promotional campaigns with stock availability and delivery timelines.