Technology Consultant - ServiceNow IRM Developer

Technology Consultant - ServiceNow IRM Developer

1. Design, configure, develop, and enhance ServiceNow IRM/GRC solutions based on business and regulatory requirements.
2. Implement and support ServiceNow IRM modules including Policy & Compliance Management, Risk Management, Audit Management, and Vendor Risk Management.
3. Configure risk registers, control frameworks, risk assessments, compliance testing, issue management, and remediation workflows.
4. Develop and customize ServiceNow applications, business rules, client scripts, script includes, UI policies, and workflows.
5. Configure IRM data models, indicators, controls, authority documents, risk statements, and compliance frameworks.
6. Build and maintain automated workflows using Flow Designer and IntegrationHub.
7. Design and develop integrations between ServiceNow IRM and external applications using REST APIs, SOAP APIs, and IntegrationHub.
8. Support governance, compliance, operational risk, audit, and regulatory reporting requirements.
9. Configure dashboards, reports, KPIs, and Performance Analytics for risk and compliance stakeholders.
10. Participate in risk workshops, requirement gathering sessions, design discussions, and stakeholder reviews.
11. Support data migration, platform upgrades, application enhancements, and release activities.
12. Troubleshoot application, workflow, integration, and platform issues.
13. Ensure adherence to ServiceNow development standards, security requirements, and platform best practices.
14. Support SIT, UAT, production deployments, and post-production stabilization activities.
15. Collaborate with cross-functional teams in Agile delivery environments.

1. 5–7+ years of experience in ServiceNow Development.
2. 3+ years of hands-on experience with ServiceNow IRM/GRC implementations.
3. Strong understanding of Governance, Risk, Compliance, Audit, and Control Management processes.
4. Experience configuring and customizing ServiceNow IRM applications.
5. Strong experience with JavaScript, Business Rules, Script Includes, Client Scripts, and Flow Designer.
6. Experience developing integrations using REST APIs, SOAP APIs, and IntegrationHub.
7. Strong understanding of ServiceNow platform architecture and security concepts.
8. Experience working in Agile/Scrum delivery environments.
9. Strong analytical, troubleshooting, communication, and stakeholder management skills.

1. ServiceNow IRM: Integrated Risk Management, Governance Risk & Compliance (GRC)
2. Risk Management: Risk Registers, Risk Assessments, Inherent & Residual Risk Management
3. Policy & Compliance: Authority Documents, Policy Lifecycle Management, Compliance Testing
4. Audit Management: Audit Planning, Audit Engagements, Findings & Remediation Tracking
5. Issue Management: Issues, Exceptions, Action Plans, Remediation Workflows
6. Development: JavaScript, Business Rules, Client Scripts, Script Includes, UI Policies
7. Workflow Automation: Flow Designer, IntegrationHub, Workflow Editor
8. Integrations: REST APIs, SOAP APIs, MID Server, Third-Party Integrations
9. Reporting & Analytics: Dashboards, Reports, Performance Analytics
10. Security: ACLs, Roles, Groups, Access Controls, Data Security
11. Platform Administration: Update Sets, Platform Customization, Release Management
12. Methodologies: Agile, Scrum, SDLC

1. Experience with ServiceNow Vendor Risk Management (VRM).
2. Experience with ServiceNow Business Continuity Management (BCM).
3. Experience with Operational Risk Management and Enterprise Risk Management frameworks.
4. Knowledge of regulatory frameworks such as SOX, ISO 27001, NIST, COBIT, PCI-DSS, GDPR, or HIPAA.
5. Experience integrating ServiceNow IRM with Security Operations (SecOps) or ITSM modules.
6. Familiarity with ServiceNow Performance Analytics.
7. Exposure to ServiceNow AI, Virtual Agent, or Predictive Intelligence capabilities.
8. Experience working with large-scale enterprise risk and compliance programs.
9. Strong consulting, stakeholder management, and workshop facilitation skills.

1. ServiceNow Certified System Administrator (CSA)
2. ServiceNow Certified Application Developer (CAD)
3. ServiceNow Certified Implementation Specialist – Risk and Compliance (CIS-RC)
4. ServiceNow Certified Implementation Specialist – IRM
5. ServiceNow Certified Implementation Specialist – Vendor Risk Management (Preferred)

• 5–7+ years of ServiceNow Development experience.
• 3+ years of hands-on ServiceNow IRM/GRC implementation experience.
• Strong expertise in Risk Management, Compliance Management, and Audit Management processes.
• Experience configuring and customizing ServiceNow IRM solutions.
• Strong understanding of governance, compliance, and regulatory frameworks.
• Experience working with business stakeholders, risk teams, compliance teams, and auditors.
• Hands-on experience with Flow Designer, IntegrationHub, and ServiceNow scripting.
• Experience supporting enterprise-scale ServiceNow implementations.
• Strong communication, leadership, stakeholder management, and problem-solving skills.
• Experience working in Agile delivery environments.