Telecaller

Job Description – Telecaller / Customer Relationship Executive

Company: Shahi Foods

Position: Telecaller

Department: Sales & Customer Support

Location: Chennai, Tamil Nadu

Employment Type: Full-time

About Shahi Foods

Shahi Foods is a manufacturer of quality Papad and Appalam products, offering traditional flavours and delicious varieties to customers. We are looking for enthusiastic and customer-friendly telecallers to support our sales and customer relationship activities.

Job Responsibilities

1. Make outbound calls to potential customers and business enquiries.

2. Handle incoming calls and WhatsApp enquiries from Facebook and Instagram advertisements.

3. Introduce Shahi Foods products, varieties and pricing to customers.

4. Share product catalogues, price lists and promotional offers through WhatsApp.

5. Generate sales enquiries and convert potential customers into orders.

6. Follow up with interested customers and pending enquiries.

7. Identify potential wholesalers, retailers, distributors and bulk buyers.

8. Maintain customer information, call records and daily sales reports.

9. Coordinate with the sales and dispatch teams regarding customer orders.

10. Maintain professional communication and good customer relationships.

Skills & Qualifications

- Good communication skills in Tamil and English. Hindi and other languages are most welcome.

- Basic computer and smartphone knowledge.

- Familiarity with WhatsApp Business.

- Knowledge of customer handling and sales techniques.

- Positive attitude and willingness to learn.

- Previous telecalling or sales experience is preferred.

Performance Expectations

- Daily outbound calls and enquiry handling.

- Timely follow-up with potential customers.

- Customer enquiry conversion into sales.

- Maintaining accurate customer databases.

- Achieving monthly sales and follow-up targets.

Salary & Benefits

- Salary: Based on experience and skills.

- Attractive sales incentives based on performance.

- Training on Shahi Foods products and sales processes.

- Opportunity for career growth.

Join the Shahi Foods team and grow with us!